Food Runner

Delano Hotels; Greater London; On-site; GBP 18,000 - 23,000; Full time

Job summary

Delano London is seeking an exceptional Food Runner to join the pre-opening team. You will work closely with the restaurant and culinary teams, delivering dishes quickly, accurately and with care to guests. You will learn the menu, allergens and key ingredients to assist guests confidently.

Be part of an ambitious international group as Delano London opens; you will contribute to a fast-paced, high-energy service environment and help shape the guest experience from day one.

Qualifications

• Energetic and attentive, able to thrive in a fast-paced restaurant.
• Experience as a runner or in hospitality is useful but not required.
• Clear communication and teamwork are essential for service rhythm.

Responsibilities

• Deliver food from the kitchen to the correct table promptly and accurately.
• Learn menu, ingredients and allergens to answer guest questions.
• Coordinate with pass, waiters and managers to maintain pacing and communication.
• Check plates for presentation and accuracy before leaving the pass.
• Support table maintenance, clearing, resetting, and water service as needed.
• Keep service stations clean and fully stocked.
• Assist with mise en place and end-of-service cleaning.
• Follow allergies and dietary requirements and company procedures.

Skills

Energetic

Customer service

Clear communication

Attention to detail

Team player

Flexible shifts

Job description

Company Description

Company Description

Opening in late 2026, Delano London brings the spirit and celebrated heritage of the iconic Delano Miami Beach to London, reimagined for a new generation. Set overlooking Kensington Gardens, the hotel will feature 67 rooms and suites, Lana Lusa, the legendary Rose Bar and Rose Lounge, alongside The Source wellness offering.

Delano is a place where personality, creativity and genuine connection come together. We value curiosity, individuality and a sense of fun, creating an environment where our people can be themselves while delivering thoughtful, intuitive and genuinely warm hospitality.

Delano London is part of Ennismore, a global collective of entrepreneurial, founder-built brands rooted in creativity, culture and community, and a joint venture with Accor.

Joining Delano London means being part of something from the very beginning. It is an opportunity to help shape the next chapter of an iconic brand, work alongside an ambitious and creative team and play a part in creating a hotel that feels distinctly Delano from day one.

Job Description

We are seeking an exceptional Food Runner to join the pre-opening team of Delano London. Working closely with the restaurant and Culinary teams, you'll play a crucial role in the rhythm of service, ensuring every dish reaches the right guest quickly, accurately and beautifully.

What You'll Do...

• Deliver food from the kitchen to the correct table and guest promptly, confidently and with accurate dish identification.
• Learn the menu, key ingredients and allergens so you can announce dishes clearly and answer basic guest questions.
• Coordinate closely with the pass, waiters and managers to maintain strong pacing and communication throughout service.
• Check plates for presentation and accuracy before leaving the pass and immediately flag any concerns.
• Support table maintenance, clearing, resetting, water service and other floor tasks as required.
• Keep service stations, trays and equipment clean, organised and fully stocked.
• Assist with pre-service mise en place and end-of-service breakdown and cleaning.
• Pay close attention to allergies, dietary requirements, VIPs and table numbers and follow all communication procedures.
• Support Room Service, Private Dining and other Food & Beverage areas when required.
• Follow food safety, Health & Safety and company standards at all times.

Qualifications

What we're looking for...

• You are energetic, attentive and comfortable working in a fast-paced restaurant environment.
• Previous experience as a runner or in hospitality is useful but attitude, reliability and willingness to learn are equally important.
• You communicate clearly and enjoy working as part of a close team.
• You have strong attention to detail and can learn table numbers, dishes and service sequences quickly.
• You remain calm and positive under pressure and take pride in doing the small things well.
• You are flexible to work breakfast, evenings, weekends and key hospitality moments.

What's In It For You...

• The opportunity to launch Delano London and help shape the Food & Beverage experience from day one, with real influence over the culture and service style.
• Join an innovative, fast-growing, international group that's committed to not just building new hotels but building a global brand.
• The chance to challenge the norm and help create venues that can become both neighbourhood favourites and destinations in their own right, in an environment that is creative and rewarding.
• Become part of a team that's passionate about creating great hospitality experiences, bringing together design, dining, nightlife and culture in a distinctly Delano way.
• Plenty of opportunity for development as the hotel and the wider brand continue to grow.

Additional Information

Why Delano London?

Be part of the team bringing an iconic brand into its next chapter. At Delano London, personality counts, ideas are welcomed and everyone plays a part in creating something memorable. We work hard, make it fun and look out for one another, with opportunities to learn, grow and build meaningful relationships across Delano, Ennismore and Accor.

Alongside a supportive and creative team culture, you’ll have access to a range of colleague benefits, hotel stays and experiences across the wider group, and the opportunity to work within a global community of distinctive lifestyle and hospitality brands.