Waiter / Waitress

Ennismore; Greater London; Hybrid; GBP 26,000 - 34,000; Full time

Job summary

Delano London, part of Ennismore, is seeking an exceptional Waiter / Waitress to join the pre-opening team. Based at Lana Lusa, you will deliver warm, intuitive service with strong product knowledge and personality.

You will welcome guests, guide them through menus, and contribute to a memorable dining experience while supporting other F&B areas as needed.

Qualifications

• Premium restaurant/hospitality experience or potential to succeed.
• Warm, confident and attentive with genuine interest in people.
• Enthusiastic about learning food, wine and beverages.
• Organised with ability to manage multiple priorities.
• Collaborative and clear communication with colleagues.
• Flexible to work breakfast, evenings, weekends.

Responsibilities

• Welcome guests warmly and provide attentive service from arrival to farewell.
• Build knowledge of menus, ingredients, allergens and preparation methods.
• Take orders, make recommendations and enhance guest experience and spend.
• Manage section with timing, table maintenance, check-backs and cues.
• Communicate with Culinary, bar, runners and managers for accuracy and flow.
• Prepare section before service and maintain cleanliness and mise en place.
• Recognise allergies and special requests.
• Handle POS entries and payments accurately.
• Respond to guest feedback and involve senior team when needed.
• Support other F&B areas when needed.
• Follow food safety and health & safety standards.

Skills

Warmth & attentiveness

Guest service excellence

Product knowledge

Multitasking

Team player

Flexible schedule

Job description

Opening in late 2026,Delano London brings the spirit and celebrated heritage of the iconic Delano Miami Beach to London, reimagined for a new generation. Set overlooking Kensington Gardens, the hotel will feature 67 rooms and suites, Lana Lusa, the legendary Rose Bar and Rose Lounge, alongside The Source wellness offering.

Delanois a place where personality, creativity and genuine connection come together. We value curiosity, individuality and a sense of fun, creating an environment where our people can be themselves while delivering thoughtful, intuitive and genuinely warm hospitality.

Delano Londonis part ofEnnismore, a global collective of entrepreneurial, founder-built brands rooted in creativity, culture and community, and a joint venture with Accor.

Joining Delano London means being part of something from the very beginning. It is an opportunity to help shape the next chapter of an iconic brand, work alongside an ambitious and creative team and play a part in creating a hotel that feels distinctly Delano from day one.

Job Description

We are seeking an exceptional Waiter / Waitress to join the pre-opening team of Delano London. Based primarily in Lana Lusa, our all-day restaurant, you'll help create an effortless guest experience through warm, intuitive service, strong product knowledge and genuine personality.

What you'll do...

• Welcome guests warmly and deliver attentive table service from arrival through to farewell.
• Build confident knowledge of the food and beverage menus, ingredients, allergens and preparation methods so you can guide guests naturally.
• Take orders accurately, make thoughtful recommendations and use your product knowledge to enhance the experience and average spend.
• Manage your section with strong attention to timing, table maintenance, check-backs and guest cues.
• Communicate clearly with Culinary, bar, runners and managers to ensure orders are accurate and service flows smoothly.
• Prepare your section before service and maintain excellent presentation, cleanliness and mise en place throughout the shift.
• Recognise and communicate allergies, dietary requirements, celebrations, VIPs and special requests.
• Handle POS entries and payments accurately and follow cash and company procedures.
• Respond positively to guest feedback and involve a senior team member when support is required.
• Support Private Dining, Room Service, Rose Bar or other Food & Beverage areas when needed.
• Follow food safety, Health & Safety and all relevant service standards.

Qualifications

What we're looking for...

• You have previous waiting experience in a premium restaurant, luxury hotel or high-quality hospitality environment, or the attitude and potential to succeed in one.
• You are warm, confident and naturally attentive, with a genuine interest in people and hospitality.
• You enjoy learning about food, wine and beverages and sharing that knowledge without sounding scripted.
• You are organised, quick on your feet and able to manage multiple priorities while keeping your composure.
• You are a collaborative team player who communicates clearly and takes pride in the details.
• You are flexible to work breakfast, evenings, weekends and key hospitality moments.

What's in it for you...

• The opportunity to launch Delano London and help shape the Food & Beverage experience from day one, with real influence over the culture and service style.
• Join an innovative, fast-growing, international group that's committed to not just building new hotels but building a global brand.
• The chance to challenge the norm and help create venues that can become both neighbourhood favourites and destinations in their own right, in an environment that is creative and rewarding.
• Become part of a team that's passionate about creating great hospitality experiences, bringing together design, dining, nightlife and culture in a distinctly Delano way.
• Plenty of opportunity for development as the hotel and the wider brand continue to grow.

Additional Information

Be part of the team bringing an iconic brand into its next chapter. At Delano London, personality counts, ideas are welcomed and everyone plays a part in creating something memorable. We work hard, make it fun and look out for one another, with opportunities to learn, grow and build meaningful relationships across Delano, Ennismore and Accor.

Alongside a supportive and creative team culture, you'll have access to a range of colleague benefits, hotel stays and experiences across the wider group, and the opportunity to work within a global community of distinctive lifestyle and hospitality brands.