Waiter / Waitress

Delano Hotels; Greater London; On-site; GBP 24,000 - 32,000; Full time

Benefits offered by this job

Hotel stays

Experiences across the group

Job summary

Delano London is seeking an exceptional Waiter / Waitress to join the pre-opening team based primarily in Lana Lusa, our all-day restaurant. You will create an effortless guest experience through warm, intuitive service, strong product knowledge and genuine personality.

You'll welcome guests, guide them through menus and allergens, take orders, coordinate with Culinary and Bar teams, and help shape the service culture from day one in a hotel that aims to become a neighbourhood favourite.

Qualifications

• Previous waiting experience in premium restaurant or luxury hotel.
• Warm, confident and attentive with genuine interest in people.
• Organised, quick on your feet and able to manage multiple priorities.
• Collaborative team player with clear communication.
• Flexible to work breakfast, evenings, weekends and key hospitality moments.

Responsibilities

• Welcome guests warmly and deliver attentive table service from arrival through to farewell.
• Build knowledge of menus, ingredients, allergens and preparation methods to guide guests.
• Take orders, make thoughtful recommendations and use product knowledge to enhance the experience.
• Manage your section with timing, table maintenance and mise en place.
• Communicate with Culinary, bar, runners and managers to ensure accuracy and flow.
• Handle POS entries and payments accurately and follow cash and company procedures.
• Follow food safety and all relevant service standards.

Skills

Hospitality experience

Guest service

Team player

Multi-tasking

Flexible scheduling

Job description

Company Description

Opening in late 2026, Delano London brings the spirit and celebrated heritage of the iconic Delano Miami Beach to London, reimagined for a new generation. Set overlooking Kensington Gardens, the hotel will feature 67 rooms and suites, Lana Lusa, the legendary Rose Bar and Rose Lounge, alongside The Source wellness offering.

Delano is a place where personality, creativity and genuine connection come together. We value curiosity, individuality and a sense of fun, creating an environment where our people can be themselves while delivering thoughtful, intuitive and genuinely warm hospitality.

Delano London is part of Ennismore, a global collective of entrepreneurial, founder-built brands rooted in creativity, culture and community, and a joint venture with Accor.

Joining Delano London means being part of something from the very beginning. It is an opportunity to help shape the next chapter of an iconic brand, work alongside an ambitious and creative team and play a part in creating a hotel that feels distinctly Delano from day one.

Job Description

We are seeking an exceptional Waiter / Waitress to join the pre-opening team of Delano London. Based primarily in Lana Lusa, our all-day restaurant, you'll help create an effortless guest experience through warm, intuitive service, strong product knowledge and genuine personality.

What You’ll Do

• Welcome guests warmly and deliver attentive table service from arrival through to farewell.
• Build confident knowledge of the food and beverage menus, ingredients, allergens and preparation methods so you can guide guests naturally.
• Take orders accurately, make thoughtful recommendations and use your product knowledge to enhance the experience and average spend.
• Manage your section with strong attention to timing, table maintenance, check-backs and guest cues.
• Communicate clearly with Culinary, bar, runners and managers to ensure orders are accurate and service flows smoothly.
• Prepare your section before service and maintain excellent presentation, cleanliness and mise en place throughout the shift.
• Recognise and communicate allergies, dietary requirements, celebrations, VIPs and special requests.
• Handle POS entries and payments accurately and follow cash and company procedures.
• Respond positively to guest feedback and involve a senior team member when support is required.
• Support Private Dining, Room Service, Rose Bar or other Food & Beverage areas when needed.
• Follow food safety, Health & Safety and all relevant service standards.

Qualifications

What we're looking for:

• You have previous waiting experience in a premium restaurant, luxury hotel or high-quality hospitality environment, or the attitude and potential to succeed in one.
• You are warm, confident and naturally attentive, with a genuine interest in people and hospitality.
• You enjoy learning about food, wine and beverages and sharing that knowledge without sounding scripted.
• You are organised, quick on your feet and able to manage multiple priorities while keeping your composure.
• You are a collaborative team player who communicates clearly and takes pride in the details.
• You are flexible to work breakfast, evenings, weekends and key hospitality moments.

What’s In It For You

• The opportunity to launch Delano London and help shape the Food & Beverage experience from day one, with real influence over the culture and service style.
• Join an innovative, fast-growing, international group that's committed to not just building new hotels but building a global brand.
• The chance to challenge the norm and help create venues that can become both neighbourhood favourites and destinations in their own right, in an environment that is creative and rewarding.
• Become part of a team that's passionate about creating great hospitality experiences, bringing together design, dining, nightlife and culture in a distinctly Delano way.
• Plenty of opportunity for development as the hotel and the wider brand continue to grow.

Additional Information

Why Delano London? Be part of the team bringing an iconic brand into its next chapter. At Delano London, personality counts, ideas are welcomed and everyone plays a part in creating something memorable. We work hard, make it fun and look out for one another, with opportunities to learn, grow and build meaningful relationships across Delano, Ennismore and Accor.

Alongside a supportive and creative team culture, you'll have access to a range of colleague benefits, hotel stays and experiences across the wider group, and the opportunity to work within a global community of distinctive lifestyle and hospitality brands.