Food Retail Shift Lead: Fast-Paced Customer Champion

Marks and Spencer; Ballymena; On-site; GBP 19,000 - 23,000; Part time

Benefits offered by this job

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Job summary

Marks & Spencer in Ballymena is seeking a Team Support Manager to lead frontline service in our Food section. You’ll collaborate with colleagues to deliver five-star service under pressure, while driving sales and maintaining excellent product knowledge.

This frontline role requires resilience, a customer-first mindset, and flexibility to work across store areas. Previous experience in busy retail and confident use of digital tools is beneficial for success in this fast-paced environment.

Qualifications

• Frontline retail experience preferred.
• Able to work across store areas and flexible shifts.

Responsibilities

• Lead and support front-line teams to deliver five-star customer service.
• Promote and sell food products to customers, maintaining product knowledge.
• Be a brand ambassador, driving sales while ensuring a seamless customer experience.
• Utilize digital tools to enhance customer interactions and store operations.

Job description

Marks & Spencer in Ballymena is seeking a Team Support Manager to lead frontline service in our Food section. You’ll collaborate with colleagues to deliver five-star service under pressure, while driving sales and maintaining excellent product knowledge.

This frontline role requires resilience, a customer-first mindset, and flexibility to work across store areas. Previous experience in busy retail and confident use of digital tools is beneficial for success in this fast-paced environment.