Food Hall Store Leader: Elevate Customer Experience

Sainsbury's Digital, Tech and Data; Newport; On-site; GBP 30,000 - 45,000; Full time

Benefits offered by this job

Discount card

Annual bonus

Free food and hot drinks

Generous holiday entitlement

Pension plan

Share scheme

Wellbeing support

Cycle to Work

Job summary

Sainsbury's Newport is seeking an experienced Food Manager to lead store operations, coach teams and deliver exceptional customer service. You’ll drive performance, maintain compliance, and ensure customers receive what they want with efficient daily processes.

Ideal candidates will have line-management experience in a fast-paced retail setting, a track record of delivering KPIs, and a proactive approach to solving business challenges to keep customers loyal and store performing at a high level.

Qualifications

• Proven track record of leading teams in a fast-paced, customer-facing environment.
• Experience delivering high standards of customer service and coaching others to achieve it.
• Ability to deliver against KPIs including sales, stock availability and service metrics.
• Experience managing performance issues, disciplinaries and scheduling.
• Capable of operating effectively with or without senior leadership in a busy store.

Responsibilities

• Role modelling and coaching for high standards and efficiency across the whole food hall.
• Managing compliance to processes whilst bringing the passion and flare for great shop keeping and customer service.
• Ensure every single one of our customers gets the food they want when they shop with us to help ensure we are the first choice for food.
• People management is a big part of the role, managing performance and capability, conducting disciplinaries and ensuring scheduling and pay are accurate.
• At times you will assume overall responsibility for running the store, making sure that all colleagues are given direction and support to deliver for the customer.

Skills

Leadership

People management

Customer service

KPI tracking

Operational excellence

Job description

Sainsbury's Newport is seeking an experienced Food Manager to lead store operations, coach teams and deliver exceptional customer service. You’ll drive performance, maintain compliance, and ensure customers receive what they want with efficient daily processes.

Ideal candidates will have line-management experience in a fast-paced retail setting, a track record of delivering KPIs, and a proactive approach to solving business challenges to keep customers loyal and store performing at a high level.