Food Hall Manager: Lead & Elevate Customer Experience

Sainsbury’s Group; Attleborough; On-site; GBP 40,000 - 65,000; Full time

Benefits offered by this job

Discount card

Annual bonus scheme

Free food and hot drinks for Colleagu

Generous holiday entitlement

Pension - employer contributions

Sainsbury's share scheme

Wellbeing support

Colleague networks

Cycle to Work scheme

Gym membership offers

Job summary

Sainsbury’s Group is seeking a capable Food Manager to lead store operations with a focus on delivering exceptional customer service and strong KPI performance. You will coach teams, manage performance, and uphold high standards across the food hall, ensuring compliance and smooth daily operations.

The role may involve running the store with direction and support to meet customer needs. Salary will reflect experience and store size, with a comprehensive package including benefits.

Qualifications

• Previous line management in a fast-paced, operational environment.
• Proven ability to deliver KPI targets and customer satisfaction.
• Experience handling disciplinaries and employee relations.
• Capable of leading store operations independently when needed.

Responsibilities

• Role modelling high standards across the food hall.
• Coaching and developing the team to deliver excellent service.
• Ensure processes compliance and accurate scheduling and pay.
• Take overall responsibility for running the store when required.

Skills

Leadership

People management

Customer service

KPI delivery

Coaching

Disciplinary handling

Scheduling & payroll

Operational excellence

Communication

Job description

Sainsbury’s Group is seeking a capable Food Manager to lead store operations with a focus on delivering exceptional customer service and strong KPI performance. You will coach teams, manage performance, and uphold high standards across the food hall, ensuring compliance and smooth daily operations.

The role may involve running the store with direction and support to meet customer needs. Salary will reflect experience and store size, with a comprehensive package including benefits.