Food Frontline Associate: Fast-Paced Customer Service

MS; United Kingdom; On-site; GBP 18,000 - 24,000; Full time

Job summary

M&S is seeking a Customer Assistant in our Food section to be at the frontline of the UK's fastest-growing retailer. You will deliver five-star service, share knowledge of M&S Food products, and confidently recommend new items to customers.

You’ll be digitally confident, using the Sparks App and in-store devices to enhance the customer experience, while remaining a strong team player who can work across various store areas and shifts.

Qualifications

• Excellent customer service and communication skills.
• Able to work in a high-pressure retail environment.
• Willingness to learn and use Sparks App and in-store devices.
• Flexible across store areas and shifts.

Responsibilities

• Deliver five-star service to customers.
• Provide product knowledge of M&S Food range.
• Utilise Sparks App and in-store devices to assist customers.
• Flexibly work across different store areas and shifts.

Skills

Customer service

Teamwork

Adaptability

Digital literacy

Tools

Sparks App

In-store devices

Job description

M&S is seeking a Customer Assistant in our Food section to be at the frontline of the UK's fastest-growing retailer. You will deliver five-star service, share knowledge of M&S Food products, and confidently recommend new items to customers.

You’ll be digitally confident, using the Sparks App and in-store devices to enhance the customer experience, while remaining a strong team player who can work across various store areas and shifts.