Food Frontline Associate – Fast-Paced, Customer‑Driven

Marks & Spencer Plc; Galashiels; On-site; GBP 12,000 - 15,000; Part time

Job summary

Marks & Spencer Plc invites applications for a Customer Assistant in our Food section. You will be the frontline face of our busy store, delivering helpful service and guiding customers to the right products. We expect you to be digitally confident, using Sparks App and in-store devices to enhance the shopping experience.

You’ll work across store areas and cover shifts in a fast-paced retail environment. Shifts include Thursday, Friday and Saturday 15:00–19:00, reflecting peak times while

Qualifications

• Willing to work in a busy, high‑pressure store environment.
• Able to use digital tools, including Sparks App.
• Flexible to work across store areas and shifts.
• Must be 18+ due to specialist equipment safety.

Responsibilities

• Frontline customer service in the Food section.
• Confidently recommend and selling new food products to customers.
• Utilise Sparks App and in-store devices to enhance the customer experience.
• Be adaptable to shifts and store areas to meet demand.

Skills

Customer service

Team player

Digital tools

Flexibility

Tools

Sparks App

Job description

Marks & Spencer Plc invites applications for a Customer Assistant in our Food section. You will be the frontline face of our busy store, delivering helpful service and guiding customers to the right products. We expect you to be digitally confident, using Sparks App and in-store devices to enhance the shopping experience.

You’ll work across store areas and cover shifts in a fast-paced retail environment. Shifts include Thursday, Friday and Saturday 15:00–19:00, reflecting peak times while