Food Frontline Assistant - Fast-Paced Customer Service

Marks & Spencer Plc; Greater London; On-site; GBP 12,000 - 15,000; Full time

Job summary

Marks & Spencer Plc is seeking a Customer Assistant in our Food section. You will be at the frontline, delivering five-star service at pace and embracing transformation across the store.

You’ll be a resilient, team-focused individual who can confidently recommend products, use Sparks App and in-store devices, and adapt to varying shifts and area coverage. A strong customer focus is essential.

Qualifications

• Frontline customer-facing role in a busy store environment.
• Ability to deliver fast, five-star service.
• Willingness to adapt to changing store demands.
• Digital confidence using store tools.

Responsibilities

• Engage with customers to recommend and sell food products.
• Deliver excellent service to ensure a valued shopping experience.
• Work across store areas to meet demand during peak times.
• Support the team to drive sales and maintain store standards.

Skills

Customer service

Team player

Work under pressure

Resilience

Tools

Sparks App

In-store devices

Job description

Marks & Spencer Plc is seeking a Customer Assistant in our Food section. You will be at the frontline, delivering five-star service at pace and embracing transformation across the store.

You’ll be a resilient, team-focused individual who can confidently recommend products, use Sparks App and in-store devices, and adapt to varying shifts and area coverage. A strong customer focus is essential.