Food Frontline Associate — Fast-Paced Customer Service

Marks and Spencer; Romford; On-site; GBP 18,000 - 22,000; Part time

Job summary

Marks & Spencer is seeking a Customer Assistant in our Food section to be on the frontline, delivering five-star service at pace. You’ll thrive under pressure, stay resilient, and use Sparks App and in-store devices to assist customers.

You’ll flex across store areas as demand shifts, remaining a positive brand ambassador and helping drive sales. Ideal candidates will be eager to learn, ready to work early mornings, and committed to delivering excellent customer experiences in a fast-paced

Qualifications

• Customer-oriented service mindset and ability to handle busy environments.
• Strong teamwork and adaptability across store areas.
• Good communication with customers and colleagues.
• Comfort with using digital tools to assist customers.

Responsibilities

• Assist customers in the Food section and on shelves.
• Operate digital tools to help customers find products.
• Be flexible to work across different store areas during shifts.

Skills

Customer service

Team player

Flexibility

Communication

Tools

Sparks App

In-store devices

Job description

Marks & Spencer is seeking a Customer Assistant in our Food section to be on the frontline, delivering five-star service at pace. You’ll thrive under pressure, stay resilient, and use Sparks App and in-store devices to assist customers.

You’ll flex across store areas as demand shifts, remaining a positive brand ambassador and helping drive sales. Ideal candidates will be eager to learn, ready to work early mornings, and committed to delivering excellent customer experiences in a fast-paced