Food & Beverage Team Member Waiter/Waitress

Accor; Greater London; On-site; GBP 17,000 - 24,000; Full time

Benefits offered by this job

Free hotel nights

Discounts in Accor restaurants

Accor Academy

Wellbeing support

Global opportunities

Job summary

Novotel London Waterloo in London, part of the Accor group, is looking for a full-time hospitality professional. You’ll deliver consistent and memorable service to guests, build rapport quickly, and contribute to an inviting, team-focused atmosphere.

Benefits include free night stays in UK hotels, 50% discounts in Accor restaurants, access to the Accor Academy, wellbeing support, and global growth opportunities across 5,000 hotels in 100+ countries.

Qualifications

• Previous customer service experience preferred

Responsibilities

• Deliver consistent and memorable service to all our guests.
• Connect and work together with your team to ensure every guest leaves with a wish to return.

Skills

Customer service

Job description

• Full-time
• Job-Category: Food & Beverage
• Job Type: Permanent
• Job Schedule: Full-Time
• Compensation: up to GBP 14.8 - hourly

Company Description

Joinus at Accor,wherelife pulseswithpassion!

As apioneerin the art ofresponsiblehospitality, the Accor Groupgathersmorethan45 brands, 5,600hotels, 10,000 restaurants, and lifestyle destinations in 110 countries.Whileeachbrand hasitsownpersonality,whereyouwillbeable totrulyfindyourself,theyallshareacommonambition: tokeepinnovatingandchallengingthestatus-quo.

Byjoiningus,youwillbecomeaHeartist®,becausehospitalityis, first andforemost, aworkofheart.

Youwilljoinacaringenvironmentand a teamwhereyoucanbeallyouare. Youwillbein asupportiveplace togrow, tofulfilyourself, todiscoverotherprofessions and topursuecareeropportunities, inyourhotelor inotherhospitalityenvironments, inyourcountry oranywherein the world!

Youwillenjoyexclusivebenefits,specificto thesectorandbeyond, aswellasstrongrecognition foryourdailycommitment.

Everythingyouwilldowithus,regardlessofyourprofession,willofferadeepsenseofmeaning, tocreatelasting,memorableandimpactfulexperiencesforyourcustomers,foryourcolleaguesand for theplanet.

Hospitalityisaworkofheart,
Joinus andbecomeaHeartist®

Job Description

Our mission at Novotel London Waterloo is to create memorable moments for our guests, by connecting hearts from arrival to farewell.

A job, a career or a calling - whatever brings you here, we have something for you!

As part of our team you can have:

• Free night stays in our UK hotels and 50% discount in any Accor Restaurant (T&C Applies)
• Discounted hotel rates all over the world in Accor Hotels
• Continuously learn and develop yourself with our Accor Academy
• Support your wellbeing in your professional and personal lives
• Grow your experience anywhere. Explore limitless opportunities across 5000 hotels in over 100 countries
• Participate actively in initiatives to build a more inclusive and sustainable world
• And many more benefits and perks : Our objective is simple: make you grow and give you the spark to unleash your personality

Wear your smile with pride and understand the power of your welcoming nature

Deliver consistent and memorable serviceto all our guests.

Connect and work together with your team to ensure every guest leaves with a wish to return.

Are a sparkling, upbeat personality able to quickly build rapport in a fast-paced environment.

A little more information:

We believe that our people are at the heart of everything we do which is why we are committed to offering you a comprehensive training programme that will support you at every step in your new role.

We offer a place where you can “Be All You Are” as part of a diverse team that delivers memorable hospitality and strives to exceed guests' expectations.

Our hotel offers 178 rooms, meeting rooms, bar, restaurant and fitness & sauna.

To ensure you can best welcome and care for our guests you will need to be fluent in English

Understanding things from our guest’s perspective is key, so while you are settling into your new role we will arrange a one-night stay for you to experience this first hand.

One more thing…

By working at the Novotel London Waterlooyou will be part of the Accor network, worldwide hospitality leader. With us, you can be all you are, work with purpose, grow, learn, enjoy and explore Accor’s limitless opportunities.Discover our Talentstories athttps://www.heartists-europe.com/or on [e-mail]

Our commitment to Diversity & Inclusion:

We are an inclusive company and our ambition is to attract, recruit and promote diverse talent, creating an environment where everyone feels they belong.

Qualifications

Previous customer service experience prefered

Additional Information

When you submit an application to Essendi UK 1 Hotels Limited trading as Essendi UK, the company processes some of your personal data to consider and manage your application.

We may also process data supplied to us by third parties, for example one or more of your former employers or a third-party supplier of personality questionnaires.

Please note that your answers to any questionnaire will not lead to an automated decision.

In our capacity as data controller, we ensure that we comply with all legislation relating to the protection of personal data(in particular the retained EU law version of the General Data Protection Regulation(Regulation (EU) 2016/679) and the Data Protection Act 2018).

Information relating to the processing of candidates' personal data and to the exercise of their rights of access, opposition, rectification, and deletion is available in our Employee Privacy Policy.

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