Food & Beverage Assistance Manager

AccorHotels; York and North Yorkshire; Presencial; GBP 26.000 - 32.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Training & development

Discount card

Complimentary stays

Meals on duty

Uniforms

Employee support

Partner discounts

Descripción de la vacante

Novotel York Centre in York is seeking an experienced Food & Beverage supervisor to lead our restaurant, bar and conference & events teams. You will ensure consistent, high-quality guest service and collaborate with other departments to maintain smooth service across shifts.

The role focuses on people management, training, and complying with food hygiene standards, brand guidelines and health and safety. We offer training, staff meals, and opportunities to grow within Accor.

Formación

• Previous experience in a similar role is essential.
• Exceptional customer service skills.
• Ability to supervise and lead a team to achieve excellent and efficient service.
• Outstanding time management and organisational skills.
• Excellent interpersonal skills across a range of departments, guests and employees.

Responsabilidades

• Work across all Food & Beverage outlets including restaurant, bar and conference & events.
• Ensure that the Food & Beverage team deliver excellent & professional guest service at all times.
• Work with all departments to ensure that service times are adhered to.
• Implement and maintain standards relating to food hygiene, brand standards, stock control and OHS.
• Manage Food & Beverage employees including rostering, training and performance management.
• Build a good relationship with guests or regular patrons. Try to remember individual patron's names and their preferences to extend a personalized service.
• Handle guests' complaints and comments tactfully and efficiently.
• Check the supply of equipment/stock level and ensure that there is no shortage of items which have impact on the operation and guests.
• Perform proper handover and communication to the next shift.
• Carry out Duty Manager shifts.
• Contribute to the realisation of financial targets of the department.

Conocimientos

Customer service

Team leadership

Time management

Communication

Descripción del empleo

Our mission at Novotel York Centre is to create memorable moments for our guests, by connecting hearts from arrival to farewell. A job, a career or a calling - whatever brings you here, we have something for you! To us, it's as important that you enjoy your time at the hotel as much as our guests. To make you feel welcome so that you can welcome others. To make you feel valued and give you every opportunity to grow, both professionally and personally. Our hotel consists of 146 bedrooms, 6 meeting Rooms, a restaurant & bar as well as a soon to open swimming pool and sauna.

What will you do:

• Work across all Food & Beverage outlets including our restaurant, bar and conference & events
• Ensure that the Food & Beverage team deliver excellent & professional guest service at all times
• Work with all departments to ensure that service times are adhered to
• Implement and maintain standards relating to food hygiene, brand standards, stock
  control and OHS
• Manage Food & Beverage employees including rostering, training and performance management
• Build a good relationship with guests or regular patrons. Try to remember individual patron's names and their preferences to extend a personalized service.
• Handle guests' complaints and comments tactfully and efficiently.
• Check the supply of equipment/stock level and ensure that there is no shortage of items which have impact on the operation and guests.
• Perform proper handover and communication to the next shift.
• Carry out Duty Manager shifts.
• Contribute to the realisation of financial targets of the department.

Qualifications

• Previous experience in a similar role is essential
• Exceptional customer service skills
• Ability to supervise and lead a team to achieve excellent & efficient service
• Outstanding time management and organisational skills
• Excellent interpersonal skills across a range of departments, guests and employees

Benefits

• Training and development programs
• Discount card to be used in Accor hotels worldwide
• Complimentary stays in UK hotels (Bonus Breaks - subject to T&C)
• Meals on duty
• Uniforms
• Employee Advisory Service
• Discounts in shops and Hotel's partners (Europcar, Merlin Entertainment etc. )

Why Accor? Step into a world beyond the ordinary at Accor, not just a global leader but a canvas for your individuality. Here, your journey is uniquely yours, woven with purpose and limitless growth. Embrace the extraordinary, write your story with us, and be part of shaping the future of hospitality. Discover the boundless possibilities and exciting experiences waiting for you at Accor. Indulge your passion, contribute to a better world, and fearlessly challenge the status quo. Your limitless adventure starts here: Explore Opportunities

Join us in creating
an inclusive community that celebrates diversity. At Accor, we're not just building careers; we're shaping a future where everyone thrives! #BELIMITLESSDiversity & Inclusion for Accor means welcoming each and everyone and respecting their differences by giving priority only to qualities and skills in extending employment and development opportunities. Our ambition is to provide meaningful employment, a warm and welcoming culture, excellent working conditions and to promote the development of all people, including those with disabilities.
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SummaryType: Full-timeFunction: OtherExperience level: Not ApplicableIndustry: Hospitality