Food & Beverage Service Supervisor

Eclipse Hotels Group; Bristol; On-site; GBP 20,000 - 30,000; Full time

Job summary

An established industry player is seeking a Food & Beverage Service Supervisor to join their team at a prominent hotel. This role offers the chance to create memorable experiences for guests while leading a dedicated team. You'll be responsible for ensuring high service standards, preparing and serving food and drinks, and managing restaurant operations. With a focus on true hospitality, this position provides a unique opportunity to thrive in a vibrant environment that values employee development and guest satisfaction. If you are passionate about delivering exceptional service and leading a team, this role is perfect for you.

Benefits

Discounted Hotel Rooms

Employee Assistance Program

Health Plan

Life Insurance

Cashback and Discounts

Complimentary Meals

Potential Share of Service Charge

Excellent Training & Development

Qualifications

• Experience in food and beverage service is essential.
• Strong communication and customer service skills are a must.

Responsibilities

• Create a warm welcome and memorable experiences for guests.
• Lead the F&B service team and ensure high standards.

Skills

Communication Skills

Problem-solving Skills

Customer Service Skills

Leadership Skills

Education

Previous experience in a similar role

Tools

Knowledge of local food safety laws

Job description

Eclipse Hotels Group is an international family owned hotel group who are headquartered in West London. Our company’s current portfolio includes brands such as Holiday Inn, Holiday Inn Express and EasyHotel, located across the UK, Europe and the Caribbean.

Start your journey with us as a Food & Beverage Service Supervisor at our Holiday Inn Bristol Airport. You will have the opportunity to join a developing employer who has the passion and drive to deliver first class service and a quality employee experience.

The moment a guest steps into one of our hotels, they walk into a genuinely memorable experience. We are looking for people who our guests rely on to handle transactions, offer local insights and anticipate every detail for a problem free experience. You'll also create the warm atmosphere that makes our guests feel at home in any location.

Join us and we can offer you benefits such as:

• Discounted Hotel Rooms at 5000+ IHG Hotels worldwide. With 50% off Food and Beverage Services.
• Employee Assistance and Welfare Program.
• Health Plan.
• Life Insurance.
• Cashback and discounts on the leading high street retailers.
• Complimentary Meals on duty.
• Potential Share of Service Charge.
• Excellent Training & Development.

This is but a small taster of what we would expect in this role:

• Create a warm welcome to everyone and set the tone for each of our guests’ experience.
• Present each meal that is a feast for the eyes and a treat for the taste buds.
• With your own signature flare, you’ll be turning our high standards into memorable service for each one of our guests, whether this be in our Restaurant, Bar, Room Service or Meetings & Events.
• Know your menus and products, our guests may ask questions about ingredients and allergens - be prepared to answer!
• Prepare and serve drinks to our high standards, whilst taking into consideration each guest requirement.
• Be able to identify VIP guests.
• Allocate roles and duties to the other F&B Service Members when on shift.
• Act as our Restaurant Host during our busy periods.
• Act as Duty Manager for the property.
• Complete additional tasks e.g., stock taking, stock ordering.

How will you achieve this?

We genuinely care about people and we show this through living out our promise of True Hospitality each and every day. It’s what connects every Team Member throughout our brand of hotels. Each hotel delivers True Hospitality in their own way, making them unique. At the heart of it is our key core service skills.

• True Attitude: being caring, wanting to make a positive difference, and building genuine connections with our guests.
• True Confidence: having the knowledge and skills to perform your role, and giving our guests the confidence that they can trust you, to help and support them during their stay.
• True Listening: focusing on what our guest is saying, picking up on body language that is often overlooked, and understanding what the guest wants and needs.
• True Responsiveness: providing our guests with what they need, and doing so in a timely and caring manner.

What we are looking for:

• Previous experience in a similar role.
• Communication Skills – Our guests will need to come to you with concerns as well as compliments, so you will need to be easy to talk to.
• Knowledge of local food safety laws.
• Your problem-solving skills will turn issues into opportunities so that every one of our guests leaves with great memories.
• Impeccable customer service skills.
• Ability to lead and manage a team.
• Willing to work a flexible schedule including evenings, weekends and bank holidays.

We are an equal opportunity employer. We believe in recruiting a diverse workforce that promotes an inclusive, people-focused culture.