FOOD & BEVERAGE MANAGER

Leonardo Hotels UK & Ireland | Formerly Jurys Inn; Milton Keynes; On-site; GBP 28,000 - 40,000; Full time

Job summary

An established industry player is seeking a dynamic Bar & Restaurant Manager to lead a diverse team in delivering exceptional service. This role offers varied and interesting work, with opportunities for personal and professional development in a positive culture. You will manage daily operations, ensuring high standards of customer satisfaction while controlling costs and monitoring productivity. The company values its employees, providing numerous benefits and a supportive environment. If you are passionate about hospitality and thrive in a fast-paced setting, this is the perfect opportunity for you.

Benefits

Pension

Life Assurance

Wellbeing Support

Wedding Leave

Bike to Work

Employee Discounts

Performance-based Bonus

Training by Industry Experts

Relocation Support

Recognition Celebrations

Qualifications

• Experience as a Department Manager or Duty Manager required.
• Strong background in hospitality and customer service.

Responsibilities

• Manage daily operations of the Food and Beverage Department.
• Ensure exceptional guest service during peak times.
• Lead and develop a motivated team through training and engagement.

Skills

Customer Service Skills

Organizational Skills

Decision Making

Upselling

Team Management

Leadership

Education

Experience in Hospitality Management

Branded Hotels or Restaurants Background

Tools

Opera

SAP

Micros

Job description

Be Yourself - Be Leonardo

We have a great opportunity for a Bar & Restaurant Manager to join the group at Leonardo Hotels.

We want you to lead a brilliant and diverse team to deliver excellence to our valued customers across our amazing hotel.

Experience We Expect

• Department Manager or exceptional Duty Manager looking for their first HOD role
• Background in branded hotels or restaurants is preferred – so you will understand how we work and settle in quickly
• Excellent Customer service skills, standards driven, good organisational skills
• Ability to make decisions in a fast-paced environment and enjoy it
• Great at up-selling – anticipating customer needs as well as improving the bottom line
• Manage the team and resources to ensure departments are equipped for service via cost controls, stock monitoring, and rota management
• Communicate effectively to motivate your team, providing leadership and direction
• Proficient in computer systems – experience with Opera, SAP, and Micros is desirable

Your Responsibilities Will Be

• Manage the daily operations of the Food and Beverage Department
• Be visible in the hotel, managing day-to-day operations and ensuring exceptional guest service at peak times
• Prepare for the day's business, including morning meetings and sharing information with the team
• Maintain customer satisfaction through quality control standards, monitored by our mystery guest program
• Control costs and monitor productivity
• Keep the team informed about departmental, hotel, and company activities
• Develop sales plans aligned with the annual budget, maximising sales through up-selling, incentives, and promotions
• Resolve customer complaints promptly and monitor feedback on TripAdvisor and other review sites, implementing improvements as needed
• Lead and develop an energetic workforce, including recruitment, training, team engagement, and other people management responsibilities

Why Come and Work for Us

• Varied and interesting work – no day is the same at Leonardo Hotels
• Great development opportunities – over 75% of our General Managers have been promoted internally; we run programs like Accelerate for Managers and Insights for aspiring Managers
• Work with friendly people in a positive culture with high employee satisfaction
• Training provided by industry experts
• Access to great systems and central support in revenue, sales, finance, and HR
• Sensible benefits including Pension, Life Assurance, Wellbeing Support, Wedding Leave, Bike to Work, etc.
• Earn rewards for recommending friends to work with us
• Performance-based bonus
• Celebrations and recognition, including birthday cards
• Opportunity to work with a respected brand committed to people development
• Multiple locations across the UK and Ireland with relocation support available

About Leonardo Hotel Milton Keynes

Located on a tree-lined street in the city centre, this hotel is close to Milton Keynes Central station, indoor ski slopes at Xscape, and Gulliver's Land amusement park. The hotel offers understated rooms with free Wi-Fi, flat-screen TVs, tea and coffee facilities, and sitting areas. Amenities include a restaurant, a stylish bar, and a coffee bar.

About Leonardo Hotels

Our vision is to be the first choice for genuine hospitality. Part of Fattal Hotels Group, we operate over 230 hotels across Europe and Israel, with over 50 in the UK & Ireland. Since opening our first hotel in Ireland in 1993, we have grown significantly, with approximately 4,000 employees across multiple brands. We prioritize career development, recruiting for personality and values: Consistent, Friendly, Genuine, Positive, and Willing.

All team members are valued and respected. Our careers offer customer interaction, variety, and a friendly environment, with activities like summer barbecues, Christmas parties, and celebrations. We also provide employee benefits such as hotel discounts and performance rewards through our Leo Points system.