Food & Beverage Assistant

Splendid Hospitality Group; Wembley; On-site; GBP 20,000 - 30,000; Full time

Job summary

An established industry player is seeking a Resident Services Assistant to enhance the guest experience at a vibrant hotel. This role is perfect for someone who thrives in a dynamic environment and enjoys multi-tasking. As part of a dedicated team, you will support residents by ensuring their needs are met, maintaining a clean and welcoming atmosphere, and adhering to food safety standards. This position offers a unique opportunity to develop personally and professionally while working alongside a diverse team. Join a company that values your contributions and provides a supportive work environment, along with numerous perks and opportunities for growth.

Benefits

Free Meals on Duty

Free Parking

Apprenticeship programmes available

Learning and Development Opportunities

Heavily discounted hotel stays

Uniform provided

24/7 Employee Assistance Programme

Life Assurance

28 holiday days

Automatic Enrolment into a workplace pension scheme

Qualifications

• Friendly and approachable with strong customer service skills.
• Ability to adapt to meet residents' needs.

Responsibilities

• Operate premises and maintain cleanliness in all areas.
• Set up buffet systems and deal with resident queries.

Skills

Customer Service

Adaptability

Communication

Food Safety and Hygiene

Education

High School Diploma

Job description

The Holiday Inn Wembley is offering the perfect place for guests to relax with colleagues, friends and family. The open-plan space introduced an all-day dining menu, 24/7 coffee shop, free WiFi and board games.

As well as the Open Lobby, the Wembley hotel has a selection of comfortable guest rooms and several function rooms suitable for hosting meetings, weddings and events. The large Empire Suite has space for up to 700 guests, making it perfect for big weddings and conferences.

Located in the heart of Wembley, the 336-bed hotel is just a stone’s throw away from the iconic Wembley Stadium and The SSE Arena. It is also close to major tourist attractions including Windsor Castle, Legoland, Thorpe Park, Syon Park, Kew Gardens and the London Transport Museum Depot.

Furthermore, the hotel has excellent transport links close to key motorways and the London underground. In addition, Heathrow Airport is just a 30-minute taxi ride away.

Job Description

We are looking for a Resident Services Assistant to support and complete the day-to-day tasks of the departmental operations.
You will be an approachable and friendly person with the willingness to support and maintain a close relationship with residents throughout their stay.

This role is multi-tasking, and you will be required to be adaptable to ensure that the needs of the residents are always met.

What We Offer

We want our staff to enjoy coming to work and provide a friendly and supportive environment for you to work in. You’ll develop personally through meeting and working with people from all over the world as we create memorable guest experiences together. For those keen to develop, you’ll have the opportunity to explore the business with various career options. In addition, on offer:

• Free Meals on Duty
• Free Parking
• Apprenticeship programmes available
• Learning and Development Opportunities available through our Leadership Development Programmes
• Heavily discounted hotel stays and food & beverage discounts at Accor Hotels and Resorts Worldwide
• Uniform provided
• 24/7 Employee Assistance Programme for you and your family, giving you access to counselling services, physical wellbeing & financial aid
• Life Assurance
• 28 holiday days (pro rata for part-time)
• Automatic Enrolment into a workplace pension scheme

About Us

The life of every resident we care for is valuable, rich in history, and has unique life stories. The team strives to work together and ensure the people who stay with us feel safe, happy, and supported. The team is passionate and goes above and beyond to help every resident live life to the full.

Role in our Family

As a Resident Services Assistant, key to your role is:

• To operate the premises (24hr)
• Ensuring the set up of the buffet system in the restaurant area for mealtimes for residents
• Adhere to Food Safety and Hygiene practices
• Clearing/sanitising of tables in the restaurant area and the reception area
• To maintain the reception, food and beverage outlets, public areas, stores, back office, staff room and outside areas in a clean and tidy condition
• Deal with any resident queries in a polite and friendly manner
• All complaints, comments, and special requests to be recorded in the daily handover log
• To clearly communicate with other departments to ensure minimal impact on resident service

This is not an exhaustive list but gives an insight into what is involved.

What Happens Next

Does the role suit your skillset? Apply now, you’ll just need to provide some contact details along with a CV. Next, we’ll review your details, and if successful, we’ll invite you to meet one of the team to learn more about you, your experience, and let us tell you more about Holiday Inn Wembley.

Splendid Hospitality Group is an equal opportunities employer and a disability confident committed employer, committed to hiring a diverse workforce and sustaining an inclusive culture.