Food & Beverage Assistant

SeeMe Hired Ltd; Holywood; On-site; GBP 18,000 - 22,000; Full time

Benefits offered by this job

Complimentary meals on duty

Staff room rate across Hastings Hotels

20% food discount

Retail discounts and perks

Free parking

29 days’ holiday

Health and wellbeing programme

Job summary

Hastings Hotels, a family-owned group, invites applications for the Food & Beverage Assistant at the 5-Star Culloden Estate & Spa. You will present the bar and serve beverages and snacks to ensure guest enjoyment, with a focus on Hastings’ renowned hospitality.

The role covers 35 hours per week across five shifts out of seven, including weekends. Hastings Hotels offers competitive pay and benefits including meals on duty, staff room rate, discounts, parking, and a wellbeing programme to support

Qualifications

• Right to Work in the United Kingdom
• Ability to deliver an exceptional standard of customer service
• A professional appearance
• A high level of attention to detail
• Excellent communication skills

Responsibilities

• Maintain the cleanliness of service areas according to Hastings Standards
• Serve food and beverages to guests, ensuring high standards of service and meeting guest needs
• Greet guests and respond to their queries
• Ensure cash, charges, floats and till procedures are carried out correctly
• Use equipment and bar pumps efficiently and maintain proper measures to limit wastage
• Maintain stock areas security and report breaches
• Be knowledgeable about hotel offerings and promote them to guests
• Handle guest concerns politely, reporting to Supervisor/Manager on duty
• Collaborate with colleagues for a harmonious working environment
• Comply with health, safety and hygiene policies and procedures
• Perform any other duties as required by management

Skills

Operating Till Skills

Bar Service

Food Service Skills

Exceptional Customer Service Skills

Job description

Food & Beverage Assistant

JOIN A LEGACY OF HOSPITALITY

Welcome to Hastings Hotels, a family-owned business that owns and operates six hotels in Northern Ireland including 893 bedrooms, 21 quality apartments, 1 luxury lodge, a standalone gastropub, and a luxurious spa.

For more than 60 years, we have built a reputation for placing quality at the heart of everything we do. But it’s not just about the products; it’s our people who bring the Hastings experience to life.

With personalities, attention to detail, and a desire to grow, our staff are at the core of what makes us stand out in a crowded marketplace. If this sounds like you, we welcome you to apply for the position of Food & Beverage Assistant at the 5-Star Culloden Estate & Spa.

The successful candidate can expect to work 35 hours per week (excluding breaks), five shifts out of seven including weekends.

We place a great emphasis on recruitment, induction, and integrating our staff into their department, hotel, and the wider Group. We believe that the right behaviours and attitudes are more critical than every last qualification – we can help you attain those – and offer an extensive range of learning and development opportunities.

We’re committed to working with you to help develop your career with us, and we promise to do everything we can to support you on that journey.

In addition to a competitive rate of pay, Hastings Hotels offer a range of benefits including:

• Complimentary meals when on duty.

• An exclusive, preferential room rate across our entire portfolio of hotels.

• 20% Discount on food at our restaurants.

• Retail discounts and perks.

• Free parking at selected sites.

• 29 days’ holiday increasing with service, plus your birthday.

• Access to an extensive health and wellbeing programme.

The company reserves the right to apply enhanced short-listing criteria.

To find out more about Hastings Hotels and what our company offers please visit https://www.hastingshotels.com/careers/life-at-hastings/

Hastings Hotels is an Equal Opportunities Employer.

About the role

To be responsible for the presentation of the bar and the service of beverages and snacks for greatest enjoyment of our guests.

• To maintain the cleanliness of service areas according to Hastings Standards.
• To serve food and beverages to guests ensuring the highest standard of service and that all guest needs and expectations are met. Typical tasks include, bar stocks, preparing and serving beverages, taking orders and payments.
• Greeting guests and responding to their queries.
• To ensure all cash, charges, floats and till procedures are carried out correctly.
• To use equipment and bar pumps efficiently, to maintain proper measures and ensure minimum wastage.
• To always maintain the security of stock areas, immediately reporting any breaches.
• To be knowledgeable about the hotel offerings and be proactive in the sale of these to guests.
• To ensure that guest concerns are dealt with politely and efficiently, reporting them to the Supervisor/Manager on duty.
• To work effectively with colleagues to ensure a harmonious working environment where all employees are treated with respect and dignity.
• To comply with all health, safety and hygiene policies and procedures.
• Any other duties as required by management.

About the company

Welcome to Hastings Hotels, a family owned business that owns and operates six hotels in Northern Ireland, offering a range of accommodation including 893 bedrooms, 21 quality apartments, 1 luxury lodge, a stand alone restaurant, and a luxurious spa. But it’s not just about the products; it’s our people who bring the Hastings experience to life. With personalities, attention to detail, and a desire to grow, our staff are at the core of what makes us stand out in a crowded market place.

Required Criteria

• Right to Work in the United Kingdom
• Ability to deliver an exceptional standard of customer service
• A professional appearance
• A high level of attention to detail
• Excellent communication skillsPrevious hospitality experience in a quality establishment

Desired Criteria

• Previous experience in a hotel
• Familiarity with Cocktails

Skills you’ll need

• Operating Till Skills
• Bar Service
• Food Service Skills
• Exceptional Customer Service Skills