Night Porter

SeeMeHired.com

Belfast City District

Hybrid

GBP 13,000 - 15,000

Part time

5 days ago

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Benefits offered by this job

Free staff meals

Employee discounts

29 days holiday + birthday

Job summary

Hastings Hotels is seeking a reliable Night Porter to join The Stormont Hotel team in Belfast. You will work nights, serving guests, handling luggage, and maintaining high service standards while supporting a secure, welcoming environment.

The role includes cash handling for food and drinks, knowledge of local facilities, and proactive selling of hotel services. Part-time hours (20–21 per week) with weekend shifts and pro-rata salary details are provided.

Qualifications

GCSE or equivalent including English and Maths.
Right to work in the United Kingdom.
Strong customer care and communication skills.

Responsibilities

To serve and assist guests for the duration of the night.
Provide the highest standards of service and meet guest needs.
Handle luggage and deliver items to the correct destination.
Maintain clean, tidy guest areas in line with standards.
Receive and record cash payments for food and beverages.

Skills

Hospitality

Customer Service

Local Knowledge

Education

GCSE or equivalent (English & Maths)

Job description

Night Porter

Hastings Hotels is a family owned, luxury hotel group based in Northern Ireland.

We value our people. It's our people who provide the excellent experience we offer to all our guests. When we work together we can do amazing things.

We are seeking a reliable and enthusiastic person to become part of our talented reception team at The Stormont Hotel, Belfast.

Under the inspiring leadership of our Front Office Manager, Philip Murphy, you will have the opportunity to work with our friendly team, develop your skills and enjoy the variety offered by a role in hospitality. Find out more about why our people love working for Hastings Hotels here.

The successful candidate can expect to work 20-21 hours per week (excluding breaks), three shifts out of seven including weekends. A typical shift would be from 11pm-7am.

The salary for this part-time position is £14,086 per annum, based on 21 hours per week, paid weekly. The salary will be pro-rata the full-time equivalent salary of £23,478 per annum.

We offer a range of benefits including free staff meals, employee discounts, 29 days holiday plus your birthday, and opportunities for career progression and development. Further details about our employee benefits click here.

The company reserves the right to apply enhanced short-listing criteria.

To find out more about Hastings Hotels and what our company offers please visit https://www.hastingshotels.com/careers.html

Hastings Hotels is an Equal Opportunities Employer.

About the role

To be responsible for the security of guests and the premises of the hotel; ensuring guests needs are met for their greatest enjoyment and for maximum profit contribution to the hotel.

To serve and assist guests for the duration of the night.
To provide the highest standards of service to guests, ensuring all needs and expectations are met.
To be knowledgeable about the facilities and services within the hotel and the amenities and attractions in the locality.
To ensure you are aware of all hotel services and are proactive in the sale of these to guests.
To ensure you handle, store and deliver guest luggage to the appropriate destination.
To ensure that customer areas are maintained in a clean and tidy manner in accordance with departmental standards.
To receive cash payments for food and beverages sold and record food, drinks and goods sold to guests in residence, in accordance with operating procedures.
To ensure all equipment and materials are used in correct manner and any problems are reported immediately.
To work effectively with colleagues to ensure a harmonious working environment where all employees are treated with respect and dignity.
To maintain the security of stock areas at all times, immediately reporting any breaches.
To comply with all health, safety, hygiene and licensing policies and procedures.
To ensure that guest concerns, complaints and difficulties are dealt with courteously and efficiently, reporting them to the Supervisor/Manager on duty.
To ensure all guest enquires are handled efficiently and effectively.
Any other duties as required by management.

About the company

Welcome to Hastings Hotels, a family owned business that owns and operates six hotels in Northern Ireland, offering a range of accommodation including 893 bedrooms, 21 quality apartments, 1 luxury lodge, a stand alone restaurant, and a luxurious spa. But it’s not just about the products; it’s our people who bring the Hastings experience to life. With personalities, attention to detail, and a desire to grow, our staff are at the core of what makes us stand out in a crowded market place.

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