Food & Beverage Assistant | Spa Café

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United Kingdom

Remote

GBP 18,000 - 21,000

Full time

13 days ago

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Benefits offered by this job

Free staff meals

Employee discounts

29 days holiday + birthday off

Career progression opportunities

Job summary

Hastings Hotels’ Spa Café seeks a Food & Beverage Assistant to join the Spa team at Culloden Estate. You will be responsible for serving food and beverages to guests, ensuring the highest standards of service, and supporting other F&B outlets across the estate.

You will be part of a team that values development and offers learning opportunities. As a flexible, guest-focused individual, you will work 35 hours per week, with five shifts out of seven and weekend availability.

Qualifications

Right to Work in the United Kingdom.
Professional appearance.
High level of attention to detail.
Excellent communication skills.
Ability to deliver an exceptional standard of customer service.
Previous hospitality experience is essential.

Responsibilities

Serve food and beverages to guests, ensuring enjoyment and satisfaction.
Maintain cleanliness and presentation of service areas.
Take orders, handle cash and till procedures.
Greet guests and respond to queries.
Ensure stock areas are secure and report breaches.
Be knowledgeable about hotel offerings and promote them to guests.
Work with colleagues to maintain a respectful, smooth team environment.
Comply with health, safety and hygiene policies.

Skills

Operating Till Skills

Bar Service

Food Service Skills

Exceptional Customer Service Skills

Education

Level 2 GCSE English & Maths

Job description

Food & Beverage Assistant | Spa Café

Hastings Hotels is a family owned, luxury hotel group based in Northern Ireland.

We value our people. It's our people who provide the excellent experience we offer to all our guests. When we work together we can do amazing things.

Are you a motivated, proactive person, who cares deeply about creating exceptional experiences for your guests? Do you take personal pride in delivering 5-star, luxury service? If so, we would welcome you to apply for the position of Food & Beverage Assistant at the exclusive Spa at Culloden.

Under the leadership of our friendly team, you will support our café within the Spa, providing our guests with an exceptional standard of service. You will also support other Food & Beverage outlets across the beautiful Culloden Estate. We want to help you to develop your skills and offer an extensive range of learning and development opportunities.

The successful candidate can expect to work 35 hours per week (excluding breaks), five shifts out of seven, and must be available to work weekends.

Hastings Hotels offer a range of benefits including free staff meals, cash and credit card tips, employee discounts, 29 days holiday plus your birthday off, and opportunities for career progression and development. Further details on our employee benefits can be found here.

The company reserves the right to apply enhanced short-listing criteria.

To find out more about Hastings Hotels and what our company offers please visit https://www.hastingshotels.com/careers.html

Hastings Hotels is an Equal Opportunities Employer.

About the role

To be responsible for serving food and beverages for the greatest enjoyment of our guests.

To maintain the cleanliness and presentation of the service areas according to Hastings Standards.
To serve food and beverages to guests ensuring the highest standard of service and that all guest needs and expectations are met. Typical tasks include, clearing and setting tables, taking orders, serving food and beverages and taking payments.
To ensure all cash, charges, floats and till procedures are carried out correctly.
Greeting guests and responding to their queries.
To ensure all equipment and materials are used in the correct manner and any problems are reported immediately.
To always maintain the security of stock areas, immediately reporting any breaches.
To be knowledgeable about the hotel offerings and be proactive in the sale of these to guests.
To ensure that guest concerns are dealt with politely and efficiently, reporting them to the Supervisor/Manager on duty.
To work effectively with colleagues to ensure a harmonious working environment where all employees are treated with respect and dignity.
To comply with all health, safety and hygiene policies and procedures.
Any other duties as required by management.

About the company

Welcome to Hastings Hotels, a family owned business that owns and operates six hotels in Northern Ireland, offering a range of accommodation including 893 bedrooms, 21 quality apartments, 1 luxury lodge, a stand alone restaurant, and a luxurious spa. But it’s not just about the products; it’s our people who bring the Hastings experience to life. With personalities, attention to detail, and a desire to grow, our staff are at the core of what makes us stand out in a crowded market place.

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