Events & Reservations Manager

Accorhotel; Cambridge; Sur place; GBP 25 000 - 31 000; Plein temps

Avantages offerts par ce poste

Competitive hourly rate

Free Gym

Free night stays in UK hotels

Discounted rates worldwide

Pension scheme

28 days holidays

Résumé du poste

Accor UK is seeking an energetic Reservations and Events professional in Cambridge to manage all reservations and events enquiries, driving revenue through effective conversion and upselling. You will coordinate group bookings, build relationships with corporate clients and agencies, and work closely with Revenue, Sales, Front Office, F&B and Operations teams to deliver outstanding events.

Key requirements include prior experience in Reservations, Meetings & Events or Hotel Sales, strong

Qualifications

• Experience in Reservations, Meetings & Events or Hotel Sales.
• Strong commercial awareness and revenue focus.
• Excellent communication and organisational skills.
• Ability to manage multiple priorities in a fast-paced environment.
• Passion for hospitality and delivering exceptional guest experiences.
• Previous supervisory or management experience preferred.

Responsabilités

• Manage all reservations and events enquiries, ensuring prompt and professional responses.
• Drive bedroom, meetings and events revenue through effective conversion and upselling.
• Coordinate group accommodation bookings and event requirements.
• Build strong relationships with corporate clients, agencies and local businesses.
• Work closely with Revenue, Sales, Front Office, F&B and Operations teams.
• Manage function sheets and communicate event details to operational departments.
• Monitor booking trends, forecasts and business levels.
• Ensure all reservations are accurately maintained within Opera PMS.
• Handle guest and client feedback professionally and efficiently.
• Lead, coach and develop the team
• Drive Loyalty program with clients

Connaissances

Reservations experience

Corporate client relations

Revenue focus

Excellent communication

Organisational skills

Supervisory experience

Outils

Opera PMS

Description du poste

Why work for Accor?

We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.
By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor,
Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS

Key Responsibilities

• Manage all reservations and events enquiries, ensuring prompt and professional responses.
• Drive bedroom, meetings and events revenue through effective conversion and upselling.
• Coordinate group accommodation bookings and event requirements.
• Build strong relationships with corporate clients, agencies and local businesses.
• Work closely with Revenue, Sales, Front Office, F&B and Operations teams.
• Manage function sheets and communicate event details to operational departments.
• Monitor booking trends, forecasts and business levels.
• Ensure all reservations are accurately maintained within Opera PMS.
• Handle guest and client feedback professionally and efficiently.
• Lead, coach and develop the team
• Drive Loyalty program with clients

What We're Looking For

• Previous experience in Reservations, Meetings & Events or Hotel Sales.
• Strong commercial awareness and revenue focus.
• Knowledge of Opera PMS is highly desirable.
• Excellent communication and organisational skills.
• Ability to manage multiple priorities in a fast-paced environment.
• Passion for hospitality and delivering exceptional guest experiences.
• Previous supervisory or management experience preferred.

Benefits

• £13.45 per hour
• Free Gym
• Free night stays in our UK hotels and discounts in any Accor Restaurant (T&C Applies)
• Discounted hotel rates all over the world in Accor Hotels
• Great work environment and colleagues
• You can work with multinational colleagues
• Be part of a global community of hospitality industry
• Opportunity to develop your career
• Special staff rate at our hotels
• Personal development programs
• Complimentary meals on duty and uniforms
• Pension scheme
• 28 days holidays including bank holidays (increasing yearly)
• Free parking
• Apprenticeship scheme
• Continuously learn and develop yourself with our Accor Academy
• Support your wellbeing in your professional and personal lives
• Grow your experience anywhere. Explore limitless opportunities across 5000 hotels in over 100 countries
• Participate actively in initiatives to build a more inclusive and sustainable world
• And many more benefits and perks : Our objective is simple: make you grow and give you the spark to unleash your personality

Information on the processing of personal data

When you submit an application to Accor UK Business & Leisure Hotels Limited trading as AccorInvest UK, the company processes some of your personal data to consider and manage your application.
We may also process data supplied to us by third parties, for example one or more of your former employers or a third‑party supplier of personality questionnaires. Please note that your answers to any questionnaire will not lead to an automated decision.
In our capacity as data controller, we ensure that we comply with all legislation relating to the protection of personal data (in particular the retained EU law version of the General Data Protection Regulation (Regulation (EU) 2016/679) and the Data Protection Act 2018).
Information relating to the processing of candidates' personal data and to the exercise of their rights of access, opposition, rectification and deletion is available in our Employee Privacy Policy.