Reception Team Leader

Novotel; York and North Yorkshire; On-site; GBP 26,000 - 32,000; Full time

Benefits offered by this job

Free night stays in UK hotels

Discounted hotel rates worldwide

Accor Academy

Wellbeing support

Career growth opportunities

Inclusive and sustainable practices

Job summary

Novotel York Centre is seeking an enthusiastic Reception Team Leader to guide the reception team, support front-office operations, and ensure outstanding guest experiences. The role focuses on guest relations, teamwork, and proactive communication with other departments.

You will lead by example, manage duty shifts when required, and help foster a positive, welcoming environment for guests at our 146-room hotel in York.

Responsibilities

• Provide guidance and support to the Reception team, helping them to achieve their potential and accomplish overall departmental objectives.
• Assist in effectively running the front office operations with a hands-on approach.
• Help guests and create positive experiences.
• Are confident in all aspects of guest relations, receiving and recognising all guests including those who require special attention.
• Maintain strong working relationships and communicate with all departments.
• Work duty manager shifts as and when required

Job description

Job Description

As our next Reception Team Leader, you…

Provide guidance and support to the Reception team, helping them to achieve their potential and accomplish overall departmental objectives.

Assist in effectively running the front office operations with a hands-on approach.

Help guests and create positive experiences.

Are confident in all aspects of guest relations, receiving and recognising all guests including those who require special attention.

Maintain strong working relationships and communicate with all departments.

Work duty manager shifts as and when required

A little more information:

You will have the opportunity to be part of a high energy, fun team that delivers excellent customer service each day to all our guests.

Our hotel offers 146 rooms, meeting rooms, bar, restaurant and Swimming pool.

To ensure you can best welcome and care for our guests you will need to be fluent in English .

Understanding things from our guest’s perspective is key, so while you are settling into your new role we will arrange a one-night stay for you to experience this first hand.

One more thing…

By working at the Novotel York Centre you will be part of the Accor network, worldwide hospitality leader. With us, you can be all you are, work with purpose, grow, learn, enjoy and explore Accor’s limitless opportunities. Discover our Talent stories at heart-of-hospitality.com or on Instagram @heart.of.hospitality

Additional Information

Benefits

As part of our team you can have:

• Free night stays in our UK hotels (T&C Applies)
• Discounted hotel rates all over the world in Accor Hotels
• Continuously learn and develop yourself with our Accor Academy
• Support your wellbeing in your professional and personal lives
• Grow your experience anywhere. Explore limitless opportunities across 5000 hotels in over 100 countries
• Participate actively in initiatives to build a more inclusive and sustainable world
• And many more benefits and perks : Our objective is simple: make you grow and give you the spark to unleash your personality

Information on the processing of personal data:

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