Food And Beverage Team Member

Novotel; Ledston; On-site; GBP 18,000 - 24,000; Full time

Benefits offered by this job

Discounted rates

Learning programs

Planet 21 CSR

Career development opportunities

Job summary

Novotel is seeking a Food & Beverage Team Member to deliver exceptional service and knowledge of our offerings. You will warmly assist guests with menu items and beverage lists, ensuring accurate information and courteous hospitality in a fast-paced environment.

This role emphasizes staying informed on promotions, maintaining safety standards, and working cohesively with the team to enhance the guest experience across our Accor properties.

Qualifications

• Ability to focus attention on guest needs, remaining calm and courteous at all times.
• Strong interpersonal and problem solving abilities.
• Ability to work well under pressure in a fast paced environment.
• Ability to work cohesively and collaboratively as part of a team.

Responsibilities

• Assist guests regarding menu items in an informative and helpful way
• Have full knowledge of beverage lists and promotions, menu items and preparation methods
• Follow all safety and sanitation policies when handling food and beverage

Skills

Guest focus

Interpersonal skills

Teamwork

Pressure handling

Job description

Food & Beverage Team Member

You are an ambassador for the exceptional service and cuisine that are hallmarks of our food & beverage experience. Your warm, personal attention and knowledge of our outstanding offerings makes guests feel unique and valued.

What is in it for you:

• Employee benefit card offering discounted rates in Accor worldwide for you and your family


• Learning programs through our Academies designed to sharpen your skills


• Ability to make a difference through our Corporate Social Responsibility activities, like Planet 21


• Career development opportunities with national and international promotion opportunities. The sky is your limit.

What you will be doing:

• Assist guests regarding menu items in an informative and helpful way


• Have full knowledge of beverage lists and promotions, menu items and preparation methods


• Follow all safety and sanitation policies when handling food and beverage

Qualifications

• Ability to focus attention on guest needs, remaining calm and courteous at all times


• Strong interpersonal and problem solving abilities


• Ability to work well under pressure in a fast paced environment


• Ability to work cohesively and collaboratively as part of a team

General Duties

• Follow the standards and performance outlined during training and in the departmental service procedures manual. Complete all tasks within the shift to these standards.


• Suggest any improvements that could be made to existing services or procedures.


• Attend training programmes and meetings as directed to constantly improve skills and knowledge.


• Follow the expectations and guidelines in the Accor Employee Handbook.


• Do not divulge Hotel or guest information either during or after employment with the hotel/ Accor.