F&B Team Member

Acco; Luton; On-site; GBP 21,000 - 29,000; Full time

Job summary

Accor is seeking a hospitality-focused team member to support the seamless running of our Restaurant and Bar in Luton. You will deliver high-quality beverages and engage guests with a dynamic service style, contributing to a memorable guest experience.

The role emphasizes professionalism, attentive grooming, and strong communication in English. You will be involved in beverage preparation, stock maintenance, payments, and collaboration with the team to uphold brand standards.

Qualifications

• Experience as a bartender in hotels or service-based industry.
• Ability to work in fast-paced environment and under pressure.
• Strong customer service and communication skills.
• Must be able to work evenings, weekends and holidays.

Responsibilities

• Welcoming guests to new F&B outlets and providing efficient, friendly service.
• Conveying the hotel's image through attitude, grooming and professionalism.
• Communicating in English with guests (spoken and written).
• Preparing and serving a wide range of cocktails and coffees.
• Maintaining good knowledge of products and offerings.
• Taking responsibility for designated section and station.
• Ensuring F&B area is well stocked at all times.
• Receiving and processing customer payments.
• Cleaning and sanitizing tables.
• Taking a positive problem-solving approach to guest issues.
• Actively selling and promoting hotel facilities and services.

Skills

Bartending

Customer service

English proficiency

Job description

Join a hotel that is a member of the Accor network, whose group brings together more than 45 brands, 5,500 hotels, 10,000 restaurants and lifestyle destinations. Here, we believe in you and what you bring to the table. There are many opportunities for development and advancement. Every gesture, every smile, every action, contributes to creating a positive and memorable impact for our customers, our colleagues and also for our planet. Together, we embody the vision of responsible hospitality.

Take the opportunity to become a Heartist®, and let your heart guide you in this world where life beats faster.

Job Description

You will support the seamless running of our Restaurant and Bar, by providing a highly efficient and effective service. You will be responsible for ensuring the quality, consistency and delivery of all beverages whilst delivering an Engaging, Dynamic Guest Experience.

MAIN RESPONSIBILITIES

• Welcoming the guests to our new F&B outlets & providing efficient, friendly, and professional service
• Conveying the hotel's image through his/her attitude, professionalism and excellent grooming standards
• Communicating proficiently in English (spoken and written) with guests
• Preparing and serving a wide range of cocktails and coffees
• Good knowledge of our products
• Take responsibility for your designated section and station
• Ensuring that the F&B area remains well stocked at all times
• Receiving and processing customers’ payments
• Cleaning and sanitizing tables
• Taking a positive problem-solving approach to guest problems and concerns
• Actively selling and promoting hotel facilities and services

NOTE: The Company reserves the right to amend this job description from time to time to accommodate the requirements of the business and the evolving nature of the role.

A bit about you:

Be Original - We want our team to be themselves and we celebrate and welcome diversity in all forms, and we give you the opportunities to discover your best self.

Be a team player - We always have each other’s backs and work together to offer the best possible guest experience. Whatever challenge we face - we’re in it together.

Loves to have fun at work - Working hard is a given but remembering to make it fun is key. Make it fun for you, your team, and our guests. We make memories - for our guests and each other.

Makes Positive impacts - We do more to make a positive impact - from small things to brighten someone's day to giving back and supporting causes close to our hearts.

Be Humble & Kind - We’re grounded and approach things with an open mind and show kindness - both with guests and each other. The best idea wins, no matter where it comes from.

Qualifications

To be successful in this role we ask that you have:

• Previousexperience as a bartender within hotels or service-based industry isrequired.
• Sense of urgency.
• Yes, yes, yes mentality.
• Have a genuine passion for food and beverage.
• Ability to focus attention on guest needs, remaining calm and courteous at all times
• Strong interpersonal and problem solving abilities
• Ability to work well under pressure in a fast paced environment
• Ability to work cohesively and collaboratively as part of a team

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