Bar & Restaurant Team Member

Accorhotel; Newcastle upon Tyne; On-site; GBP 18,000 - 23,000; Full time

Benefits offered by this job

Free parking

Uniform provided

Meals whilst on duty

Two bonus breaks each year

Job summary

Fairview Hotels in the United Kingdom is seeking a General Assistant Multi Task Team Member to provide outstanding counter and table service. You will have knowledge of all food and beverage items, assist the Front Desk, and support kitchen and bar operations to ensure guest satisfaction.

Key requirements include flexibility, enthusiasm, punctuality, and a customer-focused attitude. The role emphasizes Health & Safety compliance and a proactive approach to attracting returning guests.

Qualifications

• Flexibility to cover the business needs.
• Enthusiasm and reliability in a hospitality setting.
• Punctuality, adaptability and strong work ethic.
• Strong interpersonal skills with guests and colleagues.
• Ability to work independently and as part of a team.

Responsibilities

• You will provide excellent counter and table service to the hotel’s guests and have complete knowledge of all food and beverage items offered on the menu.
• Maintain close daily communication with the kitchen with regards to orders and special promotions.
• Ensure that designated bar is set up and fully stocked to the required standard.
• Maintain the highest standard of food and general hygiene, ensuring that all aspects of Health and Safety are complied with.
• Ensure that till operation procedures are followed and that all security procedures are carried out.
• Ensure that customers receive a courteous, friendly and efficient service at all times.
• Familiarise yourself with clients who use the Hotel frequently and assist the Hotel in attracting more customers.
• Assist the Reception team by attending to all operations related to the Front Desk and report any problems that have arisen during the shift.
• To undertake any other reasonable requests as made by the management.
• To attend company training as required.
• To take responsibility for the health, safety and welfare of yourself, other staff, guests and visitors who may be impacted by your work activities.

Skills

Customer service

Hospitality

Team player

Adaptable

Punctual

Reliable

Ethics

Interpersonal skills

Guest oriented

Sales oriented

Job description

Join a hotel that is a member of the Accor network, whose group brings together more than 45 brands, 5,500 hotels, 10,000 restaurants and lifestyle destinations. Here, we believe in you and what you bring to the table. There are many opportunities for development and advancement. Every gesture, every smile, every action, contributes to creating a positive and memorable impact for our customers, our colleagues and also for our planet. Together, we embody the vision of responsible hospitality.

Take the opportunity to become a Heartist, and let your heart guide you in this world where life beats faster.

Fairview Hotels can offer the following benefits:

• Free parking, Uniform, Meals whilst on duty * over 6hrs
• Two Bonus breaks each year following the successful passing of a 6 month probation period.

Job Description

As a General Assistant Multi Task Team Member you will provide excellent counter and table service [when applicable] to the hotel’s guests and have complete knowledge of all food and beverage items offered on the menu.

Job responsibilities

You will provide excellent counter and table service [when applicable] to the hotel’s guests and have complete knowledge of all food and beverage items offered on the menu.

Maintain close daily communication with the kitchen with regards to orders and special promotions.

Ensure that designated bar is set up and fully stocked to the required standard [when applicable].

Maintain the highest standard of food and general hygiene, ensuring that all aspects of Health and Safety are complied with.

Ensure that till operation procedures are followed and that all security procedures are carried out.

Ensure that customers receive a courteous, friendly and efficient service at all times.

Familiarise yourself with clients who use the Hotel frequently and assist the Hotel in attracting more customers.

Ensure that you assist the management in carrying out the Departmental cleaning program.

Report any problems that have arisen during the shift to the Hotel General Manager or Senior Person on duty.

To ensure that you are dressed according to Hotel and Company Standard.

You must comply with the Hotel’s Customer Care Principles.

Familiarise yourself with clients who use the Hotel frequently and assist the Hotel in attracting more of the same.

Assist the Reception team by attending to all operations related to the Front Desk and report any problems that have arisen during the shift.

.To undertake any other reasonable requests as made by the management. To attend company training as required.

Specific Health & Safety

To take responsibility for the health, safety and welfare of yourself, other staff, guests and visitors who may be impacted by your work activities.

Ensure that while you undertake your role you abide by the Health & Safety at work Act 1974 and safe systems of work appropriate to your role.

Qualifications

Personal profile

Personal Qualities

• Be flexible to cover the business needs
• Must have enthusiasm
• Must be punctual and reliable
• Must be adaptable

Skills / Qualities

• Strong sense of ethics
• Autonomous and sense of responsibility,
• Ability to work independently,
• Be self-motivated,
• Positive,
• Good interpersonal skills, guest oriented and service minded,
• Team spirit,
• Good listening skills and ability to anticipate,
• Good presentation and confident speaking skills,
• Dynamic,
• Sales oriented,
• Copes well under pressure,
• To be able to follow food hygiene policy requirements,
• To have a good understanding of H&S regulations.

Additional Information

Our commitment to Diversity & Inclusion:
We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.