Food and Beverage Supervisor

English Heritage; Silsoe; On-site; GBP 26,000 - 32,000; Full time

Benefits offered by this job

25 days' holiday + bank holidays pro‑r

Matched pension up to 10%

Flexible hours

Free access to English Heritage sites

25% discount in shops & cafes

Training and apprenticeship options

Inclusive, diverse workplace

Job summary

English Heritage is seeking a Food and Beverage Supervisor to lead cafe and site outlets at Wrest Park, Silsoe. You’ll oversee shifts, coach staff, and ensure excellent customer service while driving income and standards.

You will manage stock, monitor food safety compliance, and support the manager in developing the F&B offer across the site, including events and regular operations.

Qualifications

• Strong leadership skills to motivate and support the front of house team.
• Solid understanding of food safety, hygiene standards and related regulations.
• Excellent communication with visitors, staff and management.
• Ability to handle customer concerns professionally and maintain service standards.

Responsibilities

• Oversee day-to-day operation of the cafe and outlets across site.
• Lead and support food and beverage assistants to drive performance.
• Ensure compliance with Food Safety, COSHH, HACCP and related laws.
• Develop F&B offer and initiative improvements across Wrest Park.

Skills

Leadership

Customer service

Food safety

Communication

Stock management

Problem solving

Team motivation

Job description

Heritage is for everybody, and we are here for heritage.Heritage lives in places and people, memories and stories, artefacts and traditions. It can connect us all to the past, and to each other. It can make us happier, strengthen every community, and help shape society for the better. Everybody should be able to enjoy the benefits it brings.That's why, as a charity, we care for over a million objects and hundreds of historic sites in every part of England, from international icons to local treasures. And it's why we open them up, share their stories and find new ways for everybody to enjoy, learn, play and create.We are looking for a Food and Beverage supervisor to join our team. The role is full time and permanent. You will be working 36 hours per week.This is a great opportunity for an experienced Food and Beverage professional to drive and lead the team towards improving income and standards across Wrest Parks outlets. This position offers an excellent opportunity for you to develop leadership skills, expand operational knowledge, and play a key role in enhancing our visitor experience around the whole site.As a Food & Beverage Supervisor you will oversee the day-to-day operation of our cafe and over outlets across site including during events, leading and supporting our team of food and beverage assistants to ensure excellent customer service, helping to develop our F&B offer and ensuring full compliance with Food Safety Legislation, COSHH, HACCP and other legislation.

The successful candidate will play a key role in future development of the F&B offer, considering ways things can be done better, more efficiently and in a cost-effective way. You will have excellent attention to detail, leading a small team to maintain the highest levels of customer service, cleanliness and presentation.

As Food and Beverage supervisor you will supporting the manager in the running of all the food outlets at Wrest Park where every day is different and working at a beautiful site.

To be considered as a Food & Beverage Supervisor, you'll need:

• Strong leadership skills to motivate, guide, and support the front of house team.
• Excellent communication abilities to coordinate with our visitors, staff and management.
• Solid understanding of food safety, hygiene standards, and health & safety regulations.
• Ability to handle customer concerns professionally and maintain high service standards.
• Good organizational and problem-solving skills to manage shifts, stock, and daily operations smoothly.
• Sound Knowledge of all kitchen aspect and food production.

The Benefits

• 25 days' holiday plus bank holidays, pro rata, rising to 28 days after 3 years
• Matched pension contributions up to 10%
• Flexible hours
• The opportunity to progress your career within the heritage sector
• Apprenticeship opportunities
• Subscriptions to professional bodies
• Free access to all English Heritage sites for you and up to six friends and family members
• 25% discount in our shops and cafes
• Enhanced maternity, paternity or shared parental leave
• Options to buy additional leave
• An inclusive working atmosphere everybody is supported from all backgrounds, religions and with different needs
• Opportunities to go to some of our great live music and history events

Interviews will be held on 13th October

Find out more about us and what we do: https://www.english-heritage.org.uk/about/

You can also meet some of our people and hear about why they enjoy working with us: https://www.english-heritage.org.uk/about/our-people/careers-with-us/

If you would like to talk to us about workplace adjustments or working patterns, please contact Paul Boswell Food and Beverage manager, [e-mail]

Everybody's welcome at English HeritageForget the stereotypes. It takes thousands of people from every background to care for England's heritage and open it up for everybody to enjoy. We're looking for every type of person with every kind of skill and experience, and we're committed to making sure that English Heritage is an equitable, diverse and inclusive place to work. You can connect with others through our EDI networks as a member or ally. These include Ethnic Diversity, Faith & Belief, Social Equity, LGBTQ+, Neurodivergence, Age, Disability and Gender Health and Wellbeing. We take wellbeing seriously. We are committed to ensuring everyone feels safe at work and can carry out their role. To support this, we have a network of Mental Health First aiders, regular information and awareness events, unlimited access to an Employee Assistance Programme and work with our people to implement reasonable adjustments.

Closing date: 30/09/2026 23:59:59