Visitor Assistant

English Heritage; Dover; Hybrid; GBP 15,000 - 21,000; Part time

Benefits offered by this job

Free site access for you and up to 6/6

25 days holiday pro rata + BHs

Pension matched up to 10%

Shop & cafe discount 25%

Career progression in heritage sector

Access to live music and historyevents

Job summary

English Heritage invites applications for a Dover Castle Visitor Assistant to help deliver engaging visitor experiences and education visits. The role focuses on education sessions for young people and supporting a busy site team.

You will work 5 hours per week, with seasonal hours from April to October and flexible weekends. A DBS check is required; full training is provided, joining a welcoming team at Dover Castle.

Qualifications

• Experience with visitors or education sessions is helpful.
• Excellent customer service and a passion for people.
• Willingness to undergo an enhanced DBS check.

Responsibilities

• Deliver education sessions for young people at Dover Castle.
• Create engaging visitor experiences and help across site activities.
• Support education visits and run sessions in the Dover Castle Escape Room.

Skills

Customer service

Teamwork

Communication

Job description

Title Visitor Assistant Location Dover Castle, Dover, Kent, CT16 1HU Salary £12.90 per hour / 5hrs per week April - October, 0hrs November - March / Permanent Job type Permanent Ref 16551

Would you like to work for the charity that cares for hundreds of historic sites in every corner of England? We are looking for a Visitor Assistant with a focus on delivering education visits to join us at Dover Castle working 5 hours per week.

No history background? No problem. What is important to us is a passion for people and excellent customer service. You will enjoy working with others as part of a team and understand what makes excellent customer service to deliver an engaging visitor experience to a diverse audience.

Heritage is for everybody, and we are here for heritage.

Heritage lives in places and people, memories and stories, artefacts and traditions. It can connect us all to the past, and to each other. It can make us happier, strengthen every community, and help shape society for the better. Everybody should be able to enjoy the benefits it brings. That's why, as a charity, we care for over a million objects and hundreds of historic sites in every part of England, from international icons to local treasures. And it's why we open them up, share their stories and find new ways for everybody to enjoy, learn, play and create.

By joining us as a Dover Castle Visitor Assistant, you will be part of an amazing team of employees and volunteers, ensuring visitors have a great time from the moment they arrive until they say goodbye.

Please note, this role has a focus on delivering education sessions for young people. Because of this, we are looking for someone who is passionate about delivering education opportunities for young people to help us deliver our Discovery Visit sessions at Dover Castle. You will also be trained to run sessions in the Dover Castle Escape Room.

Some paid or voluntary experience with young people is essential for this role and full training and support is provided as part of your induction. You may be required to work weekends and Bank Holidays, more information will be provided at interview.

Please note; due to the responsibilities and requirements of this role, successful applicants will be required to undergo an enhanced DBS check, any employment offer will be contingent on this.

Benefits include:

• The opportunity for career progression within the heritage sector in retail, food and beverage or general management
• Opportunities to go to some of our great live music and history events
• Free access to all English Heritage sites for you, and up to 6 friends and / or family members
• 25% discount in our shops and cafes
• Enhanced maternity/paternity/shared parental leave
• 25 days' holiday plus Bank Holidays pro rata rising to 28 days after 3 years
• Options to buy additional leave
• Matched pension contributions up to a maximum of 10%

You can find out more about us here: https://www.english-heritage.org.uk/about/ and meet some of our people and hear about why they enjoy working with us: https://www.english-heritage.org.uk/about/our-people/careers-with-us/

Everybody's welcome at English Heritage

Forget the stereotypes. It takes thousands of people from every background to care for England's heritage and open it up for everybody to enjoy. We're looking for every type of person with every kind of skill and experience, and we're committed to making sure that English Heritage is an equitable, diverse and inclusive place to work. You can connect with others through our EDI networks as a member or ally. These include Ethnic Diversity, Faith & Belief, Social Equity, LGBTQ+, Neurodivergence, Age, Disability and Gender Health and Wellbeing.

We take wellbeing seriously. We are committed to ensuring everyone feels safe at work and can carry out their role. To support this, we have a network of Mental Health First aiders, regular information and awareness events, unlimited access to an Employee Assistance Programme and work with our people to implement reasonable adjustments.