Visitor Experience Producer and Programmer

English Heritage; England; Hybrid; GBP 36,000 - 44,000; Full time

Benefits offered by this job

25 days holiday

Matched pension up to 10%

Flexible hours

Free site access for you and up to six

25% discount in shops and cafes

Job summary

English Heritage is seeking a creative Visitor Experience Producer and Programmer to develop and deliver an engaging programme of events across our estate. The role combines strategic planning with hands-on production to shape the national visitor offer and attract diverse audiences.

You will coordinate an annual programme across historic properties, test innovative formats, and collaborate with multiple teams to ensure high-quality experiences that support commercial objectives and broaden

Qualifications

• Experience in creative production, programming or event planning within heritage, cultural, tourism or visitor attractions.
• Track record of developing and delivering engaging events for diverse audiences.
• Strong creative and conceptual thinking with ability to translate ideas into deliverable experiences.
• Understanding of audience insight and how to use data and feedback to shape programmes.
• Excellent relationship-building and collaboration across multiple teams.
• Strong organisational and project management skills to balance priorities.
• Confident communication and influencing skills.
• Ability to work in a complex, matrixed organisation.
• Passion for creating memorable visitor experiences and connecting people with England's heritage.

Responsibilities

• Develop and deliver an inspiring programme of events and activities across the estate.
• Shape the national visitor offer by aligning strategic planning with creative production.
• Oversee planning of a varied annual programme across historic properties, ensuring deliverability and commercial viability.
• Champion inclusion and test new formats, trends, and partnerships to continuously improve the visitor experience.
• Maintain a national events calendar and support site teams with resources and guidance.
• Collaborate with colleagues and partners to deliver high-quality, engaging experiences that attract new audiences.

Skills

Creative production

Programming

Event planning

Audience insight

Stakeholder management

Project management

Communication

Team collaboration

Job description

Visitor Experience Producer and Programmer

Title Visitor Experience Producer and Programmer Location Homeworker Salary From £39,855 .p.a. dependent on skills and experience and location / 36hrs per week / permanent Job type Permanent Ref 16560

Heritage is for everybody, and we are here for heritage.

Heritage lives in places and people, memories and stories, artefacts and traditions. It can connect us all to the past, and to each other. It can make us happier, strengthen every community, and help shape society for the better. Everybody should be able to enjoy the benefits it brings.

That's why, as a charity, we care for over a million objects and hundreds of historic sites in every part of England, from international icons to local treasures. And it's why we open them up, share their stories and find new ways for everybody to enjoy, learn, play and create.

We are looking for a Visitor Experience Producer and Programmer to join our team. The role is full time and permanent working 36 hours per week.

We offer flexible working arrangements where the role allows. Due to the operational demands of the role, candidates will ideally be based in either the Midlands, London, South East or East of England. You can be based in one of our regional office locations (Bristol, Swindon, London) or one of our site based offices (Dover Castle, Wrest Park) or be a homeworker. As a national role some travel will be needed.

The Benefits

• - Salary from £39,855, depending on skills, experience and location
• - 25 days' holiday plus bank holidays, pro rata, rising to 28 days after 3 years
• - Matched pension contributions up to 10%
• - Flexible hours
• - The opportunity to progress your career within the heritage sector
• - Subscriptions to professional bodies
• - Free access to all English Heritage sites for you and up to six friends and family members
• - 25% discount in our shops and cafes
• - Enhanced maternity, paternity or shared parental leave
• - Options to buy additional leave
• - An inclusive working atmosphere everybody is supported from all backgrounds, religions and with different needs
• - Opportunities to go to some of our great live music and history events

We're looking for a creative, audience-focused Visitor Experience Producer and Programmer to help develop and deliver an inspiring programme of events and activities across our estate.

As a key member of the Visitor Experience & Engagement team, you will work closely with the National Event and Venue Hire Programme Lead to shape our national visitor offer. Combining strategic planning with creative production, you'll develop engaging experiences that attract new audiences, encourage repeat visits and enhance the visitor experience across our historic properties. Using visitor insight, feedback and industry best practice, you will help ensure our programme remains relevant, memorable and appealing to a diverse range of audiences.

You will oversee the planning and coordination of a varied annual programme across our historic properties, ensuring activities are deliverable, commercially viable and consistently high quality. The role also involves championing inclusion and innovation by testing new formats, identifying emerging trends and partnership opportunities, and supporting site teams through the development of resources and guidance. Alongside maintaining a national events calendar, you will contribute to the successful delivery of events on site and drive continuous improvement in the visitor experience.

This is an exciting opportunity for someone who is passionate about creating memorable experiences and wants to make a lasting impact on how people connect with England's heritage.

We're looking for an imaginative and audience-focused producer and programmer who is passionate about developing experiences that bring heritage to life. You will be equally comfortable generating innovative ideas and turning them into practical, high-quality events and activities that engage visitors, support commercial objectives and enhance the reputation of English Heritage.

A natural collaborator, you will enjoy working with a wide range of colleagues, partners and stakeholders to shape and deliver compelling visitor experiences. You'll combine creativity with strong organisational skills, using audience insight, feedback and emerging trends to continuously improve and evolve our visitor offer. Most importantly, you'll share our commitment to making heritage relevant, inclusive and accessible to everyone.

To be considered for the role, you'll need:

• -Experience in creative production, programming or event planning, ideally within a heritage, cultural, tourism or visitor attraction environment.
• -A track record of developing and delivering engaging events, activities or experiences for diverse audiences.
• -Strong creative and conceptual thinking, with the ability to turn ideas into deliverable, high-quality visitor experiences.
• -An understanding of audience insight and how to use data, trends and feedback to shape successful programmes.
• -Excellent relationship-building skills and experience working collaboratively across multiple teams and stakeholders.
• -Strong organisational and project management skills, with the ability to balance competing priorities.
• -Confident communication and influencing skills.
• -Able to work effectively within a complex or matrixed organisation.
• -A passion for creating memorable visitor experiences and inspiring people to connect with England's heritage.

Interviews will be held on 24th and 25th September on MS Teams.

Find out more about us and what we do: https://www.english-heritage.org.uk/about/ You can also meet some of our people and hear about why they enjoy working with us: https://www.english-heritage.org.uk/about/our-people/careers-with-us/

Everybody's welcome at English Heritage

Forget the stereotypes. It takes thousands of people from every background to care for England's heritage and open it up for everybody to enjoy. We're looking for every type of person with every kind of skill and experience, and we're committed to making sure that English Heritage is an equitable, diverse and inclusive place to work. You can connect with others through our EDI networks as a member or ally. These include Ethnic Diversity, Faith & Belief, Social Equity, LGBTQ+, Neurodivergence, Age, Disability and Gender Health and Wellbeing.

We take wellbeing seriously. We are committed to ensuring everyone feels safe at work and can carry out their role. To support this, we have a network of Mental Health First aiders, regular information and awareness events, unlimited access to an Employee Assistance Programme and work with our people to implement reasonable adjustments.

You will need to refer to the following documents when completing your application.