Business Support Assistant

English Heritage; Dover; Hybrid; GBP 22,000 - 27,000; Full time

Benefits offered by this job

25 days holiday

Pension up to 10%

Free site access for you and up to six

Shop & cafe discount 25%

Enhanced maternity/paternity leave

Flexible working

Job summary

English Heritage is seeking a Business Support Assistant to join the South & East Regional team. The role offers flexible homeworking or site-based options (Dover Castle or Wrest Park) with occasional travel to London and other sites.

It is a full-time 36-hour-per-week permanent position, with a probationary period and flexible working arrangements where possible. Key duties include diary management, meeting servicing, data handling, and providing high-level administrative support.

Qualifications

• Experience in general administrative work and office management.
• Strong communication and organisational skills.
• Proven IT skills including MS Office applications.

Responsibilities

• Provide high-level administrative support across the Operations, Experience & Engagement teams.
• Diary management, servicing meetings, collating and filing information.
• Working with spreadsheets and databases, invoicing, printing and copying documents.

Skills

Diary management

Meeting servicing

Data handling

MS Office

Teamwork

Communication

Tools

MS Office

Job description

Title Business Support Assistant Location Flexible - homeworking or based at one of our sites (Dover Castle or Wrest Park) or offices with some travel required to sites within the South & East and London Regions Salary From £24,852 p.a. dependent on skills, experience and location / 36hrs per week / Permanent Job type Permanent Ref 16565

Heritage is for everybody, and we are here for heritage.

Heritage lives in places and people, memories and stories, artefacts and traditions. It can connect us all to the past, and to each other. It can make us happier, strengthen every community, and help shape society for the better. Everybody should be able to enjoy the benefits it brings.

That's why, as a charity, we care for over a million objects and hundreds of historic sites in every part of England, from international icons to local treasures. And it's why we open them up, share our stories and find new ways for everybody to enjoy, learn, play and create.

We are looking for a Business Support Assistant to join our South & East Regional team. The role is full time (36 hours per week), and permanent after a satisfactory probationary period.

We offer flexible working arrangements where the role allows. This role can be based at one of our sites or offices (Wrest Park or Dover Castle), at home, or worked on a hybrid pattern. You will be required to attend any site office on a frequent basis / 1 day a month at the least for 1:1s and Admin Meetings. There will also be a requirement to travel to other offices/sites (including London) either by car or public transport.

The Benefits

• Salary from £24,852, depending on skills, experience and location
• 25 days' holiday plus bank holidays, pro rata, rising to 28 days after 3 years
• Matched pension contributions up to 10%
• Free access to all English Heritage sites for you and up to six friends and family members
• 25% discount in our shops and cafes
• Enhanced maternity, paternity or shared parental leave
• Options to buy additional leave
• An inclusive working atmosphere everybody is supported from all backgrounds, religions and with different needs
• Opportunities to go to some of our great live music and history events

This is a great opportunity for you will be involved in a full range of general administrative processes, including: diary management; servicing meetings, collating and filing information; working with spreadsheets and databases, invoicing, printing and copying document and generally providing high level administrative support.

Working 36 hours per week across 5 days, having the ability to work flexibly is our business requirement.

As Business Support Assistant, we are looking for someone who is passionate about who we are and bringing history to life and has already gained significant experience working in an administrator role. You will have well-developed communication and organisational skills and proven IT skills (including MS Office applications). Team working, flexibility and the use of initiative all feature highly on our list of requirements and experience of working to tight deadlines and attention to detail is essential.

Working as part of a team you will deliver a comprehensive business administrative service to the Operations, Experience & Engagement in the South & East Region to ensure that our priorities in the English Heritage Strategic Plan are delivered.

To be considered as a Business Support Assistant you'll need:

• Experience of working autonomously with remote teams.
• Experience in similar administrative and office management work.
• Experience of managing potentially conflicting priorities.
• Experience of meeting and conference organisation and diary planning.

Interviews will be held on week commencing 29th September 2026 either on MS Teams or at the Dover or Wrest Park Office dependent on the candidates location.

Find out more about us and what we do: https://www.english-heritage.org.uk/about/ You can also meet some of our people and hear about why they enjoy working with us: https://www.english-heritage.org.uk/about/our-people/careers-with-us/

Everybody's welcome at English Heritage

Forget the stereotypes. It takes thousands of people from every background to care for England's heritage and open it up for everybody to enjoy. We're looking for every type of person with every kind of skill and experience, and we're committed to making sure that English Heritage is an equitable, diverse and inclusive place to work. You can connect with others through our EDI networks as a member or ally. These include Ethnic Diversity, Faith & Belief, Social Equity, LGBTQ+, Neurodivergence, Age, Disability and Gender Health and Wellbeing.

We take wellbeing seriously. We are committed to ensuring everyone feels safe at work and can carry out their role. To support this, we have a network of Mental Health First aiders, regular information and awareness events, unlimited access to an Employee Assistance Programme and work with our people to implement reasonable adjustments.