Food and Beverage Supervisor

Hyatt Hotels Corporation; Greater London; On-site; GBP 26,000 - 36,000; Full time

Benefits offered by this job

Complimentary nights

Discounted hotel stays

Free meals on duty

Uniform provided

Headspace membership

Employee assistance programme

F&B discount

Career development opportunities

Job summary

Hyatt Place London Heathrow Airport is seeking a diligent Food & Beverage Supervisor to lead the restaurant and events teams, upholding Hyatt standards and delivering exceptional guest experiences. You will manage daily operations, staff performance, and guest requests with a focus on service quality and revenue opportunities.

Join a team committed to guest satisfaction, safety compliance, and continuous development, while promoting Hyatt values across a busy premium hospitality setting near

Qualifications

• Previous experience in a premium hospitality setting is preferred.
• Strong attention to detail and a reliable work ethic.
• Proficiency in conversational English to communicate with colleagues and guests.

Responsibilities

• Lead, motivate and develop the Food & Beverage team to deliver exceptional guest experiences and uphold Hyatt brand standards.
• Oversee the day-to-day operation of the restaurant and events spaces, ensuring service, presentation and cleanliness are maintained.
• Maximise revenue opportunities through outstanding service, effective teamwork and operational excellence.
• Build strong relationships with guests, handling requests and resolving concerns professionally to ensure guest satisfaction.
• Conduct team briefings, training and performance reviews to support colleague development and engagement.
• Manage staffing, payroll, ordering and stock control in line with departmental budgets and business needs.
• Ensure compliance with health & safety, food safety, security and cash-handling procedures at all times.
• Foster positive working relationships across all departments and contribute to a collaborative team culture.

Job description

"I believe successful people are the ones who take the initiative to learn, unlearn and relearn. It’s important to constantly challenge your knowledge and step out of your comfort zone."

"I believe successful people are the ones who take the initiative to learn, unlearn and relearn. It’s important to constantly challenge your knowledge and step out of your comfort zone."

Peggy Focheux Duval: Director of Learning & Development, France

About Hyatt Place London Heathrow Airport

Hyatt Place combines style, innovation and 24/7 conveniences to create an easy to navigate experience for today’s traveler. Featuring 341 bedrooms and 10 meeting spaces, the hotel is located a short distance from Heathrow Airport and offers excellent transport links to central London.

Duties and responsibilities related to the Food and Beverage Supervisor role

• Lead, motivate and develop the Food & Beverage team to deliver exceptional guest experiences and uphold Hyatt brand standards.
• Oversee the day-to-day operation of the restaurant and events spaces, ensuring service, presentation and cleanliness are consistently maintained.
• Maximise revenue opportunities through outstanding service, effective teamwork and operational excellence.
• Build strong relationships with guests, handling requests and resolving concerns professionally to ensure guest satisfaction.
• Conduct team briefings, training and performance reviews to support colleague development and engagement.
• Manage staffing, payroll, ordering and stock control in line with departmental budgets and business needs.
• Ensure compliance with health & safety, food safety, security and cash-handling procedures at all times.
• Foster positive working relationships across all departments and actively contribute to a collaborative team culture.
• Maintain a professional appearance and high standards of personal conduct, while promoting Hyatt values and participating in colleague engagement initiatives.
• Remain flexible to support other departments and undertake additional responsibilities as required to meet operational and guest needs.

About You

Previous experience in a premium hospitality setting is preferred. You have strong attention to detail, a reliable work ethic, and proficiency in conversational English to communicate effectively with colleagues and guests.

Benefits of the Food and Beverage Supervisor role include

• 12 complimentary nights a year across Hyatt Hotels worldwide
• Discounted hotel stays across Hyatt not just for you but also your family and friends from the day you start!
• Free meals on duty in our colleague restaurant
• Uniform provided and laundered complimentary
• Headspace membership and access to our Employee Assistance Programme
• 50% discount on food and beverages when you dine as a guest at selected Hyatt Hotels
• Continuous learning and development opportunities to provide you with a clear career path as well as job promotion opportunities across Hyatt Hotels worldwide

At Hyatt ‘We care for people so they can be their best’. This is demonstrated in our values of Empathy, Integrity, Respect, Inclusion, Experimentation and Wellbeing. Joining us means you will be part of the ever-growing Hyatt family which has 1150 hotels in over 70 countries and is recognised as a Great Place to Work Company!

Being part of Hyatt means always having space to be you.We are passionate about diversity, equity and inclusion. Our global teams are a mosaic of cultures, ethnicities, genders, ages, abilities and identities.

Join a team that is making travel more human. Connected. Sustainable. Here, everyone's role matters. Opportunities are yours to shape. Your individuality is celebrated. At the heart of Hyatt is our shared belief that hospitality is more than just a job – it’s a career for people who care.