Groups and Events Manager

Hyatt Place; Greater London; On-site; GBP 42,000 - 62,000; Full time

Benefits offered by this job

Complimentary nights

Discounted stays

Free meals on duty

Uniform provided

Headspace access

F&B discount

Career development

Job summary

Hyatt Place London Heathrow Airport is seeking a Group & Events Manager to lead the group and events sales function, reporting to the Director of Sales and managing a small team. You will drive revenue across meetings and events, convert enquiries, build client relationships, and ensure seamless delivery from enquiry to handover, using Envision and collaborating with operations.

The role emphasizes commercial planning, forecasting, and a customer‑focused culture in a vibrant hospitality

Qualifications

• Experience in Groups & Events, Meetings & Events, or reactive hotel sales within hospitality.
• Commercially minded and target-driven with ability to convert enquiries into business.
• Strong organisational skills and attention to detail.
• Proactive, customer-focused approach and ability to lead a small team.

Responsibilities

• Manage and convert incoming group and event enquiries, maximising revenue opportunities and guest satisfaction.
• Build strong client relationships to drive repeat business and achieve conversion and sales targets.
• Prepare proposals, contracts and event details, ensuring a seamless customer journey from enquiry to handover.
• Use Envision to manage bookings, reporting and sales activity accurately.
• Support forecasting, budgeting and commercial planning for the Meetings & Events business.
• Monitor performance metrics, including response times and conversion rates, to identify opportunities and improve results.
• Work closely with operational teams to ensure successful event delivery and an outstanding guest experience.
• Lead, coach and develop your team, creating a positive, high-performing sales culture.
• Act as a brand ambassador for Hyatt, delivering service that reflects our purpose of care.

Skills

Group & Events sales

Customer relationship

Forecasting

Budgeting

Team leadership

Envision experience

Communication

Organisation

Tools

Envision

Job description

Organization - Hyatt Place London Heathrow Airport

Summary

About Hyatt Place London Heathrow Airport

Hyatt Place combines style, innovation and 24/7 conveniences to create an easy to navigate experience for today's traveler. Featuring 341 bedrooms and 10 meeting spaces, the hotel is located a short distance from Heathrow Airport and offers excellent transport links to central London.

Duties and responsibilities related to the Group & Events Manager

Reporting to the Director of Sales and managing a small team, you will lead the Group & Events sales function, driving revenue and delivering exceptional service across meetings, events and group business.

You will be responsible for:

• Manage and convert incoming group and event enquiries, maximising revenue opportunities and guest satisfaction.
• Build strong client relationships to drive repeat business and achieve conversion and sales targets.
• Prepare proposals, contracts and event details, ensuring a seamless customer journey from enquiry to handover.
• Use Envision to manage bookings, reporting and sales activity accurately.
• Support forecasting, budgeting and commercial planning for the Meetings & Events business.
• Monitor performance metrics, including response times and conversion rates, to identify opportunities and improve results.
• Work closely with operational teams to ensure successful event delivery and an outstanding guest experience.
• Lead, coach and develop your team, creating a positive, high-performing sales culture.
• Act as a brand ambassador for Hyatt, delivering service that reflects our purpose of care.

About You

You will have experience in Groups & Events, Meetings & Events, or reactive hotel sales within a hospitality environment. Commercially minded and target-driven, you will be confident converting enquiries into confirmed business while delivering excellent customer service.

You will also bring:

• Experience in hotel Groups & Events or Meetings & Events sales.
• Strong knowledge of the enquiry-to-event journey, from proposal to handover.
• Experience using hotel sales systems; Envision experience is an advantage.
• Excellent organisational skills and attention to detail.
• Commercial awareness, including forecasting, conversion and target achievement.
• Experience leading or developing a small team.
• Strong communication and relationship-building skills.
• A proactive, organised and customer-focused approach.
• Proficiency in conversational English to communicate effectively with guests, clients and colleagues.

Benefits of the Group & Events Manager

• 12 complimentary nights a year across Hyatt Hotels worldwide
• Discounted hotel stays across Hyatt not just for you but also your family and friends from the day you start!
• Free meals on duty in our colleague restaurant
• Uniform provided and laundered complimentary
• Headspace membership and access to our Employee Assistance Programme
• 50% discount on food and beverages when you dine as a guest at selected Hyatt Hotels
• Continuous learning and development opportunities to provide you with a clear career path as well as job promotion opportunities across Hyatt Hotels worldwide

At Hyatt 'We care for people so they can be their best'. This is demonstrated in our values of Empathy, Integrity, Respect, Inclusion, Experimentation and Wellbeing. Joining us means you will be part of the ever-growing Hyatt family which has 1150 hotels in over 70 countries and is recognised as a Great Place to Work Company!

Being part of Hyatt means always having space to be you. We are passionate about diversity, equity and inclusion. Our global teams are a mosaic of cultures, ethnicities, genders, ages, abilities and identities.

Join a team that is making travel more human. Connected. Sustainable. Here, everyone's role matters. Opportunities are yours to shape. Your individuality is celebrated. At the heart of Hyatt is our shared belief that hospitality is more than just a job - it's a career for people who care.