Food and Beverage Supervisor

Charlotte Street Hotel - Food and Beverage; Camden Town; On-site; GBP 30,000 - 40,000; Full time

Benefits offered by this job

Health cashplan

Discounted cinema tickets

Gym membership

Travel discounts

Complimentary meals on shift

Referral bonus

Job summary

Charlotte Street Hotel invites experienced hospitality professionals to join as a Food and Beverage Supervisor, leading the daily restaurant and bar operations in a luxury setting and collaborating with senior management to uphold outstanding guest service.

You will lead, coach and develop a high-performing team, resolve guest concerns promptly, ensure compliance with standards, and contribute to a culture of service excellence across the venue.

Qualifications

• Prior experience as a Restaurant or F&B Supervisor in a fast-paced, luxury venue.

Responsibilities

• Lead the day-to-day management and operations of the restaurant and bar, ensuring seamless service delivery.
• Cultivate strong and professional relationships with guests, ensuring their needs are anticipated and exceeded.
• Address and resolve guest complaints promptly, communicating effectively with the Food and Beverage Manager to ensure swift resolution.
• Maintain compliance with regulatory standards and internal policies at all times.
• Collaborate closely with the Food and Beverage Manager to uphold the highest standards of service quality and consistency.
• Conduct daily briefings with the team to align on objectives and expectations, fostering a cohesive and motivated work environment.

Skills

Leadership

Customer service

Communication

F&B knowledge

Job description

Are you ready to step into an excitingleadership role within the hospitality industry? Firmdale Hotels invitespassionate individuals to join our esteemed team as a Food and BeverageSupervisor at our renowned Charlotte Street Hotel.

As a Food and Beverage Supervisor, you willplay a pivotal role in orchestrating the daily operations of our restaurant,collaborating closely with senior management and team members to uphold ourcommitment to delivering unparalleled customer service and exceeding guestexpectations. This position offers an attractive opportunity for skilledprofessionals seeking growth and development in a dynamic environment.

Responsibilities

• Lead the day-to-day management and operationsof the restaurant and bar, ensuring seamless service delivery.
• Cultivate strong and professionalrelationships with guests, ensuring their needs are anticipated andexceeded.
• Address and resolve guest complaints promptly,communicating effectively with the Food and Beverage Manager to ensureswift resolution.
• Maintain compliance with regulatory standardsand internal policies at all times.
• Collaborate closely with the Food and BeverageManager to uphold the highest standards of service quality andconsistency.
• Conduct daily briefings with the team to alignon objectives and expectations, fostering a cohesive and motivated workenvironment.

• Implement strategies to enhance staffretention and development, nurturing a talented and engaged team.

What you Need

• Prior experience as a Restaurant or F&B Supervisor in a fast-paced, luxury venue.
• Demonstrated passion for Food and Beverage,with extensive knowledge of quality products and ingredients.
• Understanding of current market trends andawareness of potential competitors.
• Proven ability to manage, lead, motivate, anddevelop a team effectively.
• Strong communication skills, with an emphasison clarity and professionalism.
• Excellent attention to detail, ensuringprecision in all aspects of service delivery.

What We Offer

• We offer a competitivesalary plus service charge and benefits to be discussed at venue
• Access to Stream our financialwellbeing app. Stream your accrued earnings before pay day, benefit fromeveryday savings and real time financial coaching.
• Health cashplan(including contributions towards dental, optical, alternative andcomplementary therapies)
• Discounted cinematickets, gym membership, travel, retailers and restaurants
• Complimentary meals onshift
• Referral bonus schemefor recommending top talent
• Flexible schedulingwithout split shifts
• Dry cleaning servicefor work attire and discounted personal dry cleaning
• Enhanced holidayallowance based on length of service
• Season ticket loan forconvenient commuting
• Ongoing training,professional development, and fully funded English lessons
• Regular social events,team activities, and fitness sessions
• Benefits like cycle towork scheme and annual long service awards
• One allocated paid dayper year for volunteering work
• Exclusive discounts atDesign Hotels, staff sales, spa discounts, and product perks
• And much more!!

About Us

Located in the heart ofFitzrovia, known for its acclaimed restaurants, independent cafés and boutiqueshops, Charlotte Street Hotel is an intimate hotel with real character andpersonality. Owner Kit Kemp's fearless signature style fills every corner: boldcolour, rich pattern and exceptional craft, all woven together as a heartfelt homageto the Bloomsbury Group, the celebrated circle of artists and writers whogathered just a few streets away.

With Soho a minute'swalk away and some of the city's most exciting theatres, bars and restaurantsright on the doorstep, this is a hotel that inspires everyone who works withinit. We look for people who bring curiosity and warmth, and who take genuinepride in creating something special for every guest.

You'll be joining a team whose Awards and Accolades speak for themselves:

• Sunday Times Best Places toWork 2024, 2025 & 2026
• One Michelin Key, 2024, 2025
• One AA Rosette for CulinaryExcellence, Oscar Bar & Restaurant, 2026
• Best Afternoon Tea, Country& Townhouse, 2024

You can see a full listof our awards and accolades here: https://www.firmdalehotels.com/b/awards-accolades/

Firmdale Hotels wasfounded in London, in 1985 by husband and wife team, Tim and Kit Kemp. Today,Firmdale has grown to include hotels and private residences across London andNew York as well restaurants, bars, spas, an online shop, interior designstudio and Laundry facility.

Firmdale Hotelswelcomes applicants from all backgrounds and is committed to an inclusiveworkplace. Please let us know if you need adjustments during the recruitmentprocess.

In line with the Asylumand Immigration Act 1996, we do require all applicants to have the eligibilityto live and work in the United Kingdom. Documentation will be required atinterview stage.