Food and Beverage Host

The Rank Group; Southend-on-Sea; On-site; GBP 18,000 - 25,000; Full time

Job summary

Join Grosvenor Casinos as an F&B Host in Southend-on-Sea, where you'll greet and engage customers in a vibrant environment. This role is perfect for individuals who are passionate about delivering exceptional customer service and creating an enjoyable atmosphere for guests. Flexibility with shifts is essential, as you’ll cater to the dynamic needs of our customers, ensuring they always have a great experience.

Qualifications

• Experience of working successfully in a hospitality role.
• Fanatical about delivering unrivalled customer experience.
• Comfortable with change and ability to embrace new ways of working.

Responsibilities

• Greet and entertain customers, creating a memorable experience.
• Provide prompt service of food and beverages.
• Be aware of daily/weekly targets and contribute positively.

Skills

Customer service

Communication

Positive attitude

Collaboration

Job description

Company Description

We are Grosvenor Casinos and we are on a journey to become the UKs most loved casinos. Our venues sit at the heart of their communities, offering a space for people to play, have fun, relax with friends and enjoy our fabulous food, drink and entertainment.

We are on an exciting journey of growth and it’s the ideal time to join us.

Job Description

Grosvenor Casino, Southend-on-Sea SS1 2AL

As an F&B Host you will be the face of our business, greeting and entertaining our customers in a way that makes them feel welcomed and cared for. Your passion for people will be applied to the role to create a memorable and entertaining experience. You will be a host in the true sense of the word, working hard to create a fun and engaging atmosphere exceeding our guests expectations.

You will;

• Be customer obsessed and carry out your duties in a manner that will ensure that all customers have an amazing experience with us and can’t wait to return
• Be familiar and conversant with current promotions and products available to ensure that the customer can make the most of their visit
• Proactively offer and provide a friendly, efficient and prompt service of food and beverages- only delivering products you are proud of!
• Be aware of daily / weekly targets and contribute positively towards them
• Display a friendly and enthusiastic manner, responding positively to all customer requests in a polite and efficient way
• Replenish stocks so that the customer always has the opportunity to access products at all times

Qualifications

• Positive attitude
• Experience of working successfully in a hospitality role
• Fanatical about delivering unrivalled customer experience
• Ability to collaborate with the wider business
• Sound communication skills
• Comfortable with change and ability to embrace new ways of working
• Must be able to work shifts at any time of the day, including weekends and bank holidays.

Additional Information

• Predominantly night shifts, however, shifts will vary
• Flexibility is required to cover any shift throughout the week