Membership Experience Host

Frasers Group; Colchester; On-site; GBP 20,000 - 30,000; Full time

Job summary

Frasers Group is seeking dynamic individuals to enhance the member experience at their gyms. Candidates should be fitness-oriented, with strong customer service skills and a willingness to learn and support the team. This role offers the chance to be part of an energetic environment focused on fitness and member engagement.

Benefits

20% discount across all facias

Frasers 1000 bonus scheme

Free Gym membership

Monthly Frasers Champion bonus

Opportunity to deliver personal training sessions

Qualifications

• Outgoing, positive personality highly valued.
• Driven and ambitious with a passion for fitness.
• Competent with administrative duties and flexible in working shifts.

Responsibilities

• Maximise experience for every member and guest.
• Support sales and retention of memberships.
• Contribute to cleaning and hygiene standards.

Skills

Customer Service

Fitness Knowledge

Outgoing Personality

Administrative Skills

Job description

Everlast Gyms

In our world, the passion and ambition of our people have kept us moving. Their passion for fitness is second to none, their knowledge and service levels hook the customer, and their drive and ambition to be the best are unrivalled.

Elevation is a part of our core, matching with great company benefits, including:

• 20% discount across all facias
• Frasers 1000 bonus scheme
• Free Gym membership
• Monthly Frasers Champion - winners get double their salary for the month
• Opportunity to deliver personal training sessions

Job Description

Main Duties and Responsibilities:

• Maximise every member and guest’s experience in our club.
• Support the sales and retention of memberships through excellent customer service.
• Contribute to the cleaning and hygiene standards of the club as required.
• Be a competent key holder, covering shifts as needed.
• Have a good understanding of the membership software system.
• Stay updated with current Fitness Challenges, Class descriptions, and gym floor focus, and participate in these.
• Support the Fitness Manager with Gym Floor duties.
• Experience the products and services on offer.
• Maintain the cleanliness of facilities, supporting the team in upkeeping the club.
• Drive secondary spend KPI targets.
• Handle member complaints effectively and inform the relevant manager.

Qualifications

Need to be:

• Outgoing, positive personality
• Competent with administrative duties
• Driven, ambitious, eager to learn and develop
• Willing to participate in learning and development opportunities
• Able to undertake operational key holder duties
• Passionate about fitness, administration, and customer service
• Flexible to work shifts and support the team
• Target-focused to support sales and retention goals

Additional Information

For more about our brand, visit our LinkedIn page.

At Frasers Group, we seek the fearless. The potential is massive, and the experience is unrivalled. To make the most of it, you need to embody our principles:

• Think without limits – think fast, fearlessly, and lead the team
• Own it and back yourself – take responsibility for your role and results
• Be relevant – to our people, partners, and the planet