Food and Beverage Host

Grosvenor Casinos Limited; Southend-on-Sea; On-site; GBP 20,000 - 25,000; Full time

Job summary

Grosvenor Casinos Limited seeks an F&B Host in Southend-on-Sea to create memorable customer experiences. This role involves greeting guests, providing exceptional service, and working a variety of shifts, including nights and weekends. Ideal candidates are positive, customer-focused, and adaptable.

Qualifications

• Experience in a hospitality role is essential.
• Ability to work shifts at any time, including weekends.
• Comfortable with change and new ways of working.

Responsibilities

• Greet and entertain customers to ensure a welcoming atmosphere.
• Provide efficient service of food and beverages.
• Contribute to achieving daily and weekly targets.

Skills

Positive attitude

Sound communication skills

Customer service orientation

Job description

Job Description

Grosvenor Casino, Southend-on-Sea SS1 2AL

As an F&B Host you will be the face of our business, greeting and entertaining our customers in a way that makes them feel welcomed and cared for. Your passion for people will be applied to the role to create a memorable and entertaining experience. You will be a host in the true sense of the word, working hard to create a fun and engaging atmosphere exceeding our guests expectations.

You will;

• Be customer obsessed and carry out your duties in a manner that will ensure that all customers have an amazing experience with us and can’t wait to return
• Be familiar and conversant with current promotions and products available to ensure that the customer can make the most of their visit
• Proactively offer and provide a friendly, efficient and prompt service of food and beverages- only delivering products you are proud of!
• Be aware of daily / weekly targets and contribute positively towards them
• Display a friendly and enthusiastic manner, responding positively to all customer requests in a polite and efficient way
• Replenish stocks so that the customer always has the opportunity to access products at all times

Qualifications

• Positive attitude
• Experience of working successfully in a hospitality role
• Fanatical about delivering unrivalled customer experience
• Ability to collaborate with the wider business
• Sound communication skills
• Comfortable with change and ability to embrace new ways of working
• Must be able to work shifts at any time of the day, including weekends and bank holidays.

Additional Information

• Predominantly night shifts, however, shifts will vary
• Flexibility is required to cover any shift throughout the week