Food and Beverage Host

Grosvenor Casinos Limited; Southend-on-Sea; On-site; GBP 22,000 - 28,000; Full time

Job summary

Grosvenor Casino in Southend-on-Sea is seeking an F&B Host who will create an engaging and entertaining atmosphere for guests. This role involves delivering superb customer service while working shifts that may include nights and weekends. The ideal candidate will possess a positive attitude and relevant experience in hospitality.

Qualifications

• Positive attitude.
• Experience in a hospitality role.
• Strong collaboration skills.

Responsibilities

• Ensure an amazing customer experience.
• Provide friendly and efficient service of food and beverages.
• Meet daily and weekly targets effectively.

Skills

Customer service

Communication

Flexibility

Job description

Job Description

Grosvenor Casino, Southend-on-Sea SS1 2AL

As an F&B Host you will be the face of our business, greeting and entertaining our customers in a way that makes them feel welcomed and cared for. Your passion for people will be applied to the role to create a memorable and entertaining experience. You will be a host in the true sense of the word, working hard to create a fun and engaging atmosphere exceeding our guests expectations.

You will;

• Be customer obsessed and carry out your duties in a manner that will ensure that all customers have an amazing experience with us and can’t wait to return
• Be familiar and conversant with current promotions and products available to ensure that the customer can make the most of their visit
• Proactively offer and provide a friendly, efficient and prompt service of food and beverages- only delivering products you are proud of!
• Be aware of daily / weekly targets and contribute positively towards them
• Display a friendly and enthusiastic manner, responding positively to all customer requests in a polite and efficient way
• Replenish stocks so that the customer always has the opportunity to access products at all times

Qualifications

• Positive attitude
• Experience of working successfully in a hospitality role
• Fanatical about delivering unrivalled customer experience
• Ability to collaborate with the wider business
• Sound communication skills
• Comfortable with change and ability to embrace new ways of working
• Must be able to work shifts at any time of the day, including weekends and bank holidays.

Additional Information

• Predominantly night shifts, however, shifts will vary
• Flexibility is required to cover any shift throughout the week