Welcome Host

Chartwells Independent; London; On-site; GBP 22,000 - 28,000; Full time

Job summary

A leading company is seeking a Welcome Host in London to join their dedicated team supporting a Fortune Global 500 client. This full-time role emphasizes exceptional customer service, communication skills, and professionalism, ensuring visitors have an outstanding experience from arrival to departure. The position offers extensive benefits and a dynamic work environment.

Benefits

Exclusive travel discounts

Grocery discounts with major brands

Contributory pension scheme

Employee Assistance Program

Learning & development opportunities

Qualifications

• Positive, outgoing personality to build rapport with guests.
• Flexibility and adaptability in a shifting work environment.
• Professional telephone and email etiquette.

Responsibilities

• Provide excellent service to clients and customers.
• Direct visitors to appropriate individuals and meeting rooms.
• Ensure reception area is tidy and presentable.

Skills

Customer service experience

Communication skills

Time management

Attention to detail

Job description

We are recruiting a Welcome Hostto be part of the Rapport team, based at our client's office inFenchurch Street. You will be part of a large and diverse team that supports our client: a Fortune Global 500 company, where excellence and creativity are the norm every single day.

This is the ideal role for someone who has an incredible ability to spark immediate Rapport with the guests arriving to the building. You will be an integral part of a highly professional team focused on delivering outstanding service and memorable experiences. Time management is an integral part of this role. The ability to take ownership is key to success and fantastic communication is essential.

This is a full-time, permanent role (40 hours per week). You will be working on a shift rota basis from Monday to Friday between 7 AM and 8 PM (with flexibility as per client's needs).

Main responsibilities

• Providing excellent service to clients and customers arriving to the office, ensuring the Receptionist's duties are carried out to the highest standards
• Directing visitors to the appropriate individual, meeting room, and office as required
• Offering refreshments to all visitors arriving
• Providing accurate information via telephone, email and in personin line with the agreed standards
• Ensuring the Reception area is tidy and presentable, with all necessary stationery and material
• Liaising with key internal and external stakeholders, ensuring the smooth day-to-day operations
• Supporting with ad-hoc requests as required by the business

The ideal candidate will

• Share our Rapport values: Create Rapport, Be Brilliant, Innovative Spirit, Walk Tall and Stronger Together
• Ideally, have previous customer service experience
• Have a positive, outgoing personality and be able to easily build rapport with key stakeholders
• Be proactive, flexible, and adaptable, with great attention to detail and ambition to learn and grow
• Display excellent personal presentation and interpersonal skills
• Be computer literate, with excellent communication skills, verbal and written, with a professional telephone and email etiquette
• Demonstrate the ability to work independently and manage own workload

Some of our benefits include:

• Exclusive travel discounts with TUI, Expedia, Booking.com and many more
• Save money on your groceries with discounts on Tesco, Sainsbury’s, Morrisons and other major brands
• A wide range of offers dedicated to improving your personal finances for a more secure future, including life assurance cover
• Regular emails filled with the best discounts and savings available
• Receive cash rewards every time you spend and use them on a wide range of brands
• Financial rewards - for recommending your friends and family and/or even when you bring new business to us (legitimate qualified sales leads)
• Contributory pension scheme
• Access to wellness programs to promote the mental health and well-being of our Ambassadors
• Employee Assistance Program to guide and support our team members
• Quick access for you and your immediate family to a Digital GP, and wider healthcare benefits
• Learning & development opportunities to support your personal and professional development and growth
• WOW Awards to celebrate our brilliant Ambassadors nominated for their exceptional service by our guests and clients
• One Paid Day for Charity Work

Why Rapport?

Our people come first, and we are committed to developing you and offering a number of fantastic professional and personal development opportunities. We have a suite of over 50 training workshops and a number of Leadership programmes to support you with your development and career progression within Rapport.

We are committed to equality of opportunity and inclusion within the workplace, and we celebrate everyone’s differences and diverse backgrounds. We have created a number of Employee Networks as part of our “Be Yourself at Rapport” programme, to create a safe space for our Ambassadors to connect and collaborate, ensuring we champion diversity and inclusion in all that we do.

Our Ambassadors’ mental and physical wellbeing is very important to us, and we continue to have a real focus on providing the varied support and initiatives for our teams to get involved in.

Rapport is also a Disability Confident Employer, and we have a number of partnerships with external organisations providing job opportunities within the company for people with special educational needs and disabilities.

About the Company

Rapport is an award winning, specialist company that provides corporate organisations with a range of fully managed front and back of house guest services. Our tailored services are provided to clients in all major cities in the UK and Ireland and in key locations in the US and Hong Kong.

We are very proud to count some of the UK’s most forward-thinking, blue-chip companies as our clients, from small boutique firms to large multi-site international corporations, all with a common goal to provide excellent Customer Service.

Our most prestigious awards include:

• In the 2021 ‘Best Companies to work for’ awards, Rapport was recognised as being the Best Company to Work for in the U.K. Business Services Sector, Rapport was recognised as the second Best (Large) Company to Work for in the UK and third Best Company to Work for in London (all categories and company sizes).
• We were awarded three stars from ‘Best Companies’, their ultimate accolade, in 2021 signifying a ‘World Class’ company.
• Top 30 Best Places to Work in Hospitality in 2021winner.
• Excellence in Diversity & Inclusion at HR in Hospitality Awards 2019

Rapport is a part of Compass Group UK & Ireland, a FTSE 100 company. Please visit our website,www.rapportservice.com, for further information and before applying to learn more about Rapport and our clients.

We will contactapplicants within 5-7 workings days. Rapport job adverts always gain a high response rate, but we do review all applications. Please check your inbox and your junk/spamfolder for our response to your application. Due to high application volumes, we recommend that you do not apply for more than one role at any time. Please ensure you apply for the role that best matches your experience.