Food and Beverage Assistant

Auchrannie Resort; Brodick; On-site; GBP 18,000 - 24,000; Full time

Job summary

Auchrannie Resort on the Isle of Arran is looking for a Food and Beverage assistant to join our restaurant team. You will deliver a warm, professional dining experience and be part of a close-knit hospitality team across breakfast, lunch and dinner service.

You will welcome guests, know the menu, handle orders and dietary requirements, and assist with upselling to enhance guest satisfaction and revenue. Shift patterns include varied times over a 5/7 week, with a focus on guest care.

Qualifications

• Experience in a high service restaurant/bar or hospitality business preferred.
• Ability to upsell items to enhance guest experience and revenue.
• Strong guest service and communication skills, with attention to detail.

Responsibilities

• Welcome guests to the restaurant and provide a friendly, professional dining experience.
• Maintain knowledge of menus and answer menu queries.
• Serve guests efficiently while keeping a clean, safe workspace.
• Take orders accurately, including dietary requirements and special requests.
• Upsell menu items to enhance guest experience and revenue.
• Set up and clear down before and after service to meet standards.
• Handle complaints professionally and relay feedback to management.

Skills

Customer service

Hospitality

Friendly personality

Job description

About Auchrannie

Situated on the beautiful Isle of Arran on the West Coast of Scotland, Auchrannie is a unique resort with two 4-star hotels and over forty 5-star luxury self-catering lodges and retreats. In addition to our luxury accommodation, we deliver amazing dining experiences across our restaurants, as well as the chance for our guests to relax in our incredible leisure facilities and book a treatment in our ASPA, Scotland’s first island destination spa.

About the role

As a Food and Beverage assistant, you will work within our restaurant team to provide all guests with a friendly, professional dining experience that exceeds all expectations.

In this role, you will:

• ensure each guest receives a warm welcome to the restaurant
• maintain great knowledge of the menus and feel comfortable answering any menu-related or food recommendation questions
• serve guests in a friendly, efficient manner while maintaining a clean and safe working environment
• take all food and beverage orders accurately including any special requests and dietary requirements
• demonstrate the ability to upsell items from the menu to enhance the guest experience and increase revenue
• set up and clearing down before and after service to ensure all standards are met
• be comfortable dealing with complaints professionally and passing all feedback to your manager.

To be suitable for this role you will:

• have great people and guest service skills and an naturally bubbly personality
• enjoy working as part of a close team in a fast paced restaurant
• have previous experience of working in a high service restaurant/bar or hospitality business
• demonstrate good attention to detail and awareness to anticipate the guests needs
• take pride in your personal appearance and be well prensted for work.
• want to learn more hospitality skills and continue to develop your knowledge of the industry.

You standard working week will be 5 days over 7. Shift patters will be varied to include breakfast, lunch and dinner service on a rotational basis. Some split shifts will be required.