F&B Guest Experience Specialist

Auchrannie Resort; Brodick; Vor Ort; GBP 18.000 - 24.000; Vollzeit

Zusammenfassung

Auchrannie Resort on the Isle of Arran is looking for a Food and Beverage assistant to join our restaurant team. You will deliver a warm, professional dining experience and be part of a close-knit hospitality team across breakfast, lunch and dinner service.

You will welcome guests, know the menu, handle orders and dietary requirements, and assist with upselling to enhance guest satisfaction and revenue. Shift patterns include varied times over a 5/7 week, with a focus on guest care.

Qualifikationen

• Experience in a high service restaurant/bar or hospitality business preferred.
• Ability to upsell items to enhance guest experience and revenue.
• Strong guest service and communication skills, with attention to detail.

Aufgaben

• Welcome guests to the restaurant and provide a friendly, professional dining experience.
• Maintain knowledge of menus and answer menu queries.
• Serve guests efficiently while keeping a clean, safe workspace.
• Take orders accurately, including dietary requirements and special requests.
• Upsell menu items to enhance guest experience and revenue.
• Set up and clear down before and after service to meet standards.
• Handle complaints professionally and relay feedback to management.

Kenntnisse

Customer service

Hospitality

Friendly personality

Jobbeschreibung

Auchrannie Resort on the Isle of Arran is looking for a Food and Beverage assistant to join our restaurant team. You will deliver a warm, professional dining experience and be part of a close-knit hospitality team across breakfast, lunch and dinner service.

You will welcome guests, know the menu, handle orders and dietary requirements, and assist with upselling to enhance guest satisfaction and revenue. Shift patterns include varied times over a 5/7 week, with a focus on guest care.