FOH Team Member

The Calleva Arms; Reading; On-site; GBP 12,000 - 17,000; Full time

Benefits offered by this job

Employee discount

Job summary

The Calleva Arms in Reading, United Kingdom is seeking a friendly Front of House team member to deliver excellent customer service in a bustling pub environment. You will greet guests, take orders, handle payments and ensure a welcoming atmosphere.

We value strong communication, reliability and teamwork. The role offers various hours (full-time or part-time) with weekend shifts and a zero-hour option; employee discounts are available to staff.

Qualifications

• Customer service experience preferred.
• Hospitality knowledge is a plus.
• Familiarity with bar tending is beneficial.
• Understanding of food safety regulations desirable.

Responsibilities

• Greet customers and offer a hospitable experience for the entirety of their stay.
• Process customer transactions accurately and efficiently using the point-of-sale system.
• Take food and drink orders confidently.
• Handle customer complaints or concerns in a professional and courteous manner.
• Collaborate with other team members to ensure smooth service.

Skills

Customer service

Communication

Teamwork

Multitasking

Attention to detail

Job description

Job Overview:
We are seeking a friendly and customer-oriented Front of House member to join our team. As a Front of House member, you will be responsible for providing excellent customer service and ensuring a positive experience for our customers. This position requires strong communication skills, great customer service, and the ability to work in a fast-paced environment as part of a team.

Responsibilities:
- Greet customers and offer a hospitable experience for the entirety of their stay.
- Process customer transactions accurately and efficiently using the point-of-sale system.
- Take food and drink orders confidently.
- Handle customer complaints or concerns in a professional and courteous manner.
- Collaborate with other team members to ensure smooth service.

Experience:
- Previous experience in a customer service role is preferred
- Knowledge of hospitality industry is a plus
- Familiarity with bar tending is beneficial
- Understanding of food safety regulations is desirable

Skills:
- Excellent communication and interpersonal skills
- Strong attention to detail
- Ability to multitask and work efficiently in a fast-paced environment
- Friendly and approachable demeanour with a customer-centric mindset
- Problem-solving skills to address customer issues effectively

If you are looking for an opportunity to work in a friendly independent company, with potential to progress and have a passion for providing exceptional customer service, we would love to hear from you.

Job Types: Full-time, Part-time, zero-hour contract

Benefits - Employee discount

Expected hours: 16 – 40 per week

Additional pay:

• Tips

Schedule:

• Weekend availability is a must

Compensation: To be discussed