FOH Team Member

The Temple; Southampton; On-site; GBP 18,000 - 23,000; Full time

Benefits offered by this job

Employee discount

Job summary

The Temple in Southampton is seeking a friendly Front of House team member to deliver exceptional service and create a welcoming atmosphere for guests. You will be the first point of contact, ensuring a positive experience throughout their visit.

Greet customers, take orders, process payments, and assist with the fast-paced service while collaborating with the team. A background in hospitality and strong communication help you excel in this role.

Qualifications

• Previous experience in a customer service role is preferred.
• Knowledge of hospitality industry is a plus.
• Familiarity with bar tending is beneficial.
• Understanding of food safety regulations is desirable.

Responsibilities

• Greet customers and offer a hospitable experience for the entirety of their stay.
• Process customer transactions accurately and efficiently using the point-of-sale system.
• Take food and drink orders confidently.
• Handle customer complaints or concerns in a professional and courteous manner.
• Collaborate with other team members to ensure smooth service.

Skills

Excellent communication

Attention to detail

Multitasking

Customer-centric mindset

Problem-solving

Tools

POS system

Job description

Job Overview

We are seeking a friendly and customer-oriented Front of House member to join our team. As a Front of House member, you will be responsible for providing excellent customer service and ensuring a positive experience for our customers. This position requires strong communication skills, great customer service, and the ability to work in a fast-paced environment as part of a team.

Responsibilities

• - Greet customers and offer a hospitable experience for the entirety of their stay.
• - Process customer transactions accurately and efficiently using the point-of-sale system.
• - Take food and drink orders confidently.
• - Handle customer complaints or concerns in a professional and courteous manner.
• - Collaborate with other team members to ensure smooth service.

Experience

• - Previous experience in a customer service role is preferred
• - Knowledge of hospitality industry is a plus
• - Familiarity with bar tending is beneficial
• - Understanding of food safety regulations is desirable

Skills

• - Excellent communication and interpersonal skills
• - Strong attention to detail
• - Ability to multitask and work efficiently in a fast-paced environment
• - Friendly and approachable demeanor with a customer-centric mindset
• - Problem-solving skills to address customer issues effectively

If you are looking for an opportunity to work in a friendly independent company, with potential to progress and have a passion for providing exceptional customer service, we would love to hear from you.

Job Types: Full-time, Part-time, zero-hour contract

Benefits - Employee discount

Expected hours: 16 – 40 per week

Additional pay

• Tips

Schedule

• Monday to Friday
• Weekend availability is a must

Compensation

To be discussed