FOH Team Member

The Temple; Nursling; On-site; GBP 14,000 - 19,000; Full time

Benefits offered by this job

Employee discount

Job summary

The Temple in the United Kingdom is seeking a friendly Front of House team member to deliver outstanding customer service in a fast-paced setting. You will greet guests, take orders, and ensure a welcoming atmosphere.

As part of a small independent venue, you will process payments via the POS, handle concerns with professionalism, and work closely with the team to maintain smooth service. Weekend availability is expected and opportunities for progression exist.

Qualifications

• Previous experience in a customer service role is preferred.
• Knowledge of hospitality industry is a plus.
• Familiarity with bar tending is beneficial.
• Understanding of food safety regulations is desirable.

Responsibilities

• Greet customers and offer a hospitable experience for the entirety of their stay.
• Process customer transactions accurately and efficiently using the point-of-sale system.
• Take food and drink orders confidently.
• Handle customer complaints or concerns in a professional and courteous manner.
• Collaborate with other team members to ensure smooth service.

Skills

Communication

Interpersonal skills

Multitasking

Customer service

Problem solving

Attention to detail

Teamwork

Friendly demeanor

Tools

POS system

Cash handling

Job description

Job Overview:
We are seeking a friendly and customer-oriented Front of House member to join our team. As a Front of House member, you will be responsible for providing excellent customer service and ensuring a positive experience for our customers. This position requires strong communication skills, great customer service, and the ability to work in a fast-paced environment as part of a team.

Responsibilities

• Greet customers and offer a hospitable experience for the entirety of their stay.
• Process customer transactions accurately and efficiently using the point-of-sale system.
• Take food and drink orders confidently.
• Handle customer complaints or concerns in a professional and courteous manner.
• Collaborate with other team members to ensure smooth service.

Experience

• Previous experience in a customer service role is preferred
• Knowledge of hospitality industry is a plus
• Familiarity with bar tending is beneficial
• Understanding of food safety regulations is desirable

Skills

• Excellent communication and interpersonal skills
• Strong attention to detail
• Ability to multitask and work efficiently in a fast-paced environment
• Friendly and approachable demeanor with a customer-centric mindset
• Problem-solving skills to address customer issues effectively

If you are looking for an opportunity to work in a friendly independent company, with potential to progress and have a passion for providing exceptional customer service, we would love to hear from you.

Job Types: Full-time, Part-time, zero-hour contract

Benefits - Employee discount

Expected hours: 16 - 40 per week

Additional pay:

• Tips

Schedule:

• Monday to Friday
• Weekend availability is a must

Compensation: To be discussed