FOH Team Member

The Jolly Drover; Hill Brow; On-site; GBP 12,000 - 17,000; Full time

Benefits offered by this job

Employee discount

Job summary

The Jolly Drover in Hill Brow, United Kingdom, is seeking a friendly Front of House team member to join our busy hospitality team and deliver excellent service to every guest. This role focuses on greeting guests, taking orders, handling payments, and working with colleagues to ensure a smooth, welcoming experience.

We value strong communication, a customer-centric mindset, and the ability to thrive in a fast-paced environment.

Qualifications

• Previous experience in a customer service role is preferred.
• Knowledge of hospitality industry is a plus.
• Familiarity with bartending is beneficial.
• Understanding of food safety regulations is desirable.

Responsibilities

• Greet customers and offer a hospitable experience for the entirety of their stay.
• Process customer transactions accurately and efficiently using the point-of-sale system.
• Take food and drink orders confidently.
• Handle customer complaints or concerns in a professional and courteous manner.
• Collaborate with other team members to ensure smooth service.

Skills

Excellent communication

Interpersonal skills

Attention to detail

Multitasking

Friendly demeanor

Customer issue resolution

Tools

Point-of-Sale system

Job description

Job Overview

We are seeking a friendly and customer-oriented Front of House member to join our team. As a Front of House member, you will be responsible for providing excellent customer service and ensuring a positive experience for our customers. This position requires strong communication skills, great customer service, and the ability to work in a fast-paced environment as part of a team.

Responsibilities

• - Greet customers and offer a hospitable experience for the entirety of their stay.
• - Process customer transactions accurately and efficiently using the point-of-sale system.
• - Take food and drink orders confidently.
• - Handle customer complaints or concerns in a professional and courteous manner.
• - Collaborate with other team members to ensure smooth service.

Experience

• - Previous experience in a customer service role is preferred
• - Knowledge of hospitality industry is a plus
• - Familiarity with bar tending is beneficial
• - Understanding of food safety regulations is desirable

Skills

• - Excellent communication and interpersonal skills
• - Strong attention to detail
• - Ability to multitask and work efficiently in a fast-paced environment
• - Friendly and approachable demeanor with a customer-centric mindset
• - Problem-solving skills to address customer issues effectively

If you are looking for an opportunity to work in a friendly independent company, with potential to progress and have a passion for providing exceptional customer service, we would love to hear from you.

Job Types: Full-time, Part-time, zero-hour contract

Benefits - Employee discount

Expected hours: 16 – 40 per week

Additional pay

• Tips

Schedule

• Monday to Friday
• Weekend availability is a must

Compensation

To be discussed