FOH Team Leader

Gourmet Burger Kitchen Ltd; Manchester; Híbrido; GBP 21.000 - 27.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

50% off total bill for you and 5 mates

BRG Spark App discounts

20% off Carluccio’s shop & deli

Wage Stream access

Refer a friend bonus

Career development opportunities

Flexible working

Descripción de la vacante

Gourmet Burger Kitchen Ltd in Manchester Trafford Centre is seeking a Front of House Team Leader to motivate a busy service, lead by example, and ensure exceptional guest experiences across every shift.

You will train and develop the team, manage bookings and shifts, and stand in for the Restaurant Manager when needed. Enjoy flexible working, strong career progression within BRG brands, and industry-leading guest service excellence.

Formación

• Leadership experience in hospitality or restaurant settings.
• Strong customer service mindset and guest-focused approach.
• Ability to problem-solve quickly during busy service periods.
• Attention to detail to manage shifts, team performance and restaurant flow.
• Positive, proactive attitude that drives team motivation.

Responsabilidades

• Lead by example to motivate and support the team delivering outstanding service.
• Ensure guests are warmly welcomed and receive seamless, memorable dining experiences.
• Cover in the absence of the Restaurant Manager to keep operations running smoothly.
• Manage bookings, table service and overall restaurant atmosphere during shifts.
• Train and develop team members to build confidence and skills.
• Maintain high standards of service and cleanliness across the venue.

Conocimientos

Leadership

Customer service

Problem-solving

Organisational flair

Energy and enthusiasm

Descripción del empleo

Passionate About People? Lead Our Front of House Team!

Do you thrive in a fast-paced environment, love delivering exceptionalservice, and enjoy leading a team? Gourmet Burger Kitchen (GBK) is looking fora strong Front of House Team Leader to help create amazing guest experiencesand support our restaurant operations.

What You’ll Be Doing:

• Lead by Example: Motivate and support your teamto deliver outstanding service, ensuring every guest leaves with a smile.
• Deliver Exceptional Hospitality: Ensure everyguest receives a warm welcome, seamless service, and a memorable diningexperience.
• Support the Management Team: Take charge in theabsence of the Restaurant Manager, keeping things running smoothly andefficiently.
• Keep Things Flowing: Manage bookings, overseetable service, and maintain a great atmosphere throughout busy shifts.
• Training & Development: Help train anddevelop team members, ensuring they have the skills and confidence to succeed.
• Maintain Standards: Uphold GBK’s high serviceand cleanliness standards, ensuring a safe and enjoyable environment for bothguests and the team.

What You Bring:

• Customer Service Passion: A natural peopleperson who loves engaging with guests and making their experience special.
• Leadership Skills: Previous experience in ahospitality or restaurant setting, with the ability to inspire and guide ateam.
• Problem-Solving Mindset: Ability to stay calmand think on your feet during busy service periods.
• Organisational Flair: Great attention to detailto manage shifts, team performance, and restaurant flow effectively.
• Energy & Enthusiasm: A positive, can-doattitude that keeps the team motivated and guests happy.

What’s in It for You:

• Feast on 50% Offyour total bill for youand 5 friends across all our brands- because great food should be shared!
• Unlock Exclusive Discountson thousands ofonline and high-street retailers, plus restaurants, through our BRG Spark App.
• Stock up on Favourites:Enjoy 20% off atCarluccio’s retail gift shop & deli.
• Get Paid When You Need Itwith Wage Stream,offering access to advanced pay.
• Refer Friends and Earnwith our bonusscheme.
• Skyrocket Your Career:Excellentopportunities for career development across our diverse brand portfolio.
• Work Your Way:Enjoy flexible workingopportunities that suit your lifestyle.

Ready to Lead the Front of House?

Boparan Restaurant Group (BRG)is a growinghospitality group committed to our goal of striving to become the BestRestaurant Group in everything we do. We’re obsessed with building credibility,going above and beyond, and delivering a memorable guest experience and anamazing working environment.

At BRG, we live by our core values:

• Honest - Acting with integrity in everything we do.
• Hardworking - Giving our best, every day.
• Hungry - Always striving for growth andexcellence.
• Heart - Caring deeply about our people, our guests, and our communities.

Gourmet Burger Kitchen (GBK) at Manchester Trafford Centre is a popular destination for burger lovers, offering a variety of handcrafted gourmet burgers made with high-quality ingredients.

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