Front Of House Team Member

Gourmet Burger Kitchen Ltd; Norwich; On-site; GBP 12,000 - 18,000; Full time

Benefits offered by this job

50% off meals for you and up to 5-0

Exclusive BRG discounts via app

20% off at Carluccio’s shops

Access to Wage Stream for early pay

Refer-a-friend bonus

Career development opportunities

Flexible working options

Job summary

Gourmet Burger Kitchen (GBK) in Norwich is hiring Front of House team members to deliver outstanding hospitality and memorable dining experiences. You will greet guests, take orders, serve food, and ensure every guest feels valued through friendly, energetic service.

Know the menu well, work well in a fast-paced environment, and support the team to keep the dining area clean and welcoming. BRG group values and flexible working opportunities are offered.

Qualifications

• Previous experience in a customer-facing role is a plus, but a great attitude is essential.
• Friendly, approachable, and able to make guests feel valued.
• Energetic and able to thrive in a busy restaurant environment.

Responsibilities

• Greet guests warmly and make them feel welcome.
• Take orders, serve food, and ensure guests enjoy meals in a friendly, efficient manner.
• Know the menu inside out to help guests choose burgers and sides.
• Keep the dining area clean, tidy, and ready for the next guest.
• Collaborate with the kitchen team to deliver orders quickly and accurately.

Skills

Warm welcomes

Seamless service

Menu mastery

Attention to detail

Teamwork

Job description

Join the GBK Front of House Team!

Do you have a passion for people and a love for delivering outstanding customer service? Gourmet Burger Kitchen (GBK) is searching for enthusiastic Front of House team members to join our vibrant crew. If you’re ready to bring your energy and hospitality skills to help create memorable dining experiences, this is the perfect role for you!

What You’ll Be Doing:

• Warm
  Welcomes: Greet every guest with a smile, making them feel valued and excited to dine at GBK.
• Seamless
  Service: Take orders, serve food, and ensure that each guest enjoys their meal in a friendly, efficient manner.
• Menu
  Mastery: Know our menu inside out, helping guests choose the perfect burger and sides to match their tastes.
• Attention
  to Detail: Keep the dining area clean, tidy, and welcoming, ensuring that every table is ready for the next guest.
• Teamwork:
  Collaborate with the kitchen staff to deliver orders quickly and efficiently, ensuring our guests always receive the best service.

What You Bring:

• Experience:
  Previous experience in a customer-facing role is a plus, but a great attitude is essential.
• People
  Skills: You’re friendly, approachable, and enjoy making people’s day better.
• Energy
  & Enthusiasm: You thrive in a busy environment and love the hustle and bustle of a lively restaurant.
• Team
  Spirit: You’re a team player who works well with others and understands the importance of collaboration.
• Flexibility:
  You’re adaptable and ready to step in wherever needed to keep things running smoothly.

What’s in It for You:

• Feast on 50% Off your
  total bill for you and 5 friends across all our brands—because great food
  should be shared!
• Unlock Exclusive
  Discounts on thousands of online and high-street retailers, plus restaurants, through our BRG Spark App.
• Stock up on
  Favourites: Enjoy 20% off at Carluccio’s retail gift shop & deli.
• Get Paid When You Need
  It with Wage Stream, offering access to advanced pay.
• Refer Friends and
  Earn with our bonus scheme.
• Skyrocket Your
  Career: Excellent opportunities for career development across our diverse brand portfolio.
• Work Your Way: Enjoy
  flexible working opportunities that suit your lifestyle.

Boparan Restaurant Group (BRG) is a growing hospitality group committed to our goal of Striving to become the Best Restaurant Group in everything we do. We’re obsessed with building credibility, going above and beyond, and delivering a memorable customer experience and an amazing working environment.

At BRG, we live by our core values:

Honest – Acting with integrity in everything we do.

Hardworking – Giving our best, every day.

Hungry – Always striving for growth and excellence.

Heart – Caring deeply about our people, our guests, and our communities.

Gourmet Burger Kitchen (GBK) at Norwich is a popular destination for burger lovers, offering a variety of handcrafted gourmet burgers made with high-quality ingredients.