Front of House Team Member

Gourmet Burger Kitchen Ltd; Oxford; Hybrid; GBP 12,000 - 21,000; Full time

Benefits offered by this job

50% off total bill for you and up to 5

Exclusive discounts via BRG Spark App

20% off Carluccio’s retail gift shop &

Access to Wage Stream

Refer a Friend bonus

Career development opportunities

Flexible working

Job summary

Gourmet Burger Kitchen (GBK) is hiring Front of House team members in Oxford to deliver outstanding service and create memorable dining experiences. Bring energy, hospitality, and a passion for guest satisfaction to our vibrant team.

You’ll greet guests, take orders, and work with the kitchen to ensure smooth service while maintaining a welcoming dining environment. Flexible shifts and opportunities for growth are available within BRG.

Qualifications

• Experience in a customer-facing role is preferred but attitude matters most.
• Friendly, approachable personality that can brighten guests' day.
• Thrives in a busy restaurant environment with strong hustle.
• Team player who communicates well and collaborates with colleagues.
• Flexible and adaptable to cover shifts as needed.

Responsibilities

• Greet guests warmly and make them feel valued.
• Take orders, serve food, and ensure guests enjoy their meal.
• Know the menu to help guests choose dishes and sides.
• Keep the dining area clean, tidy and welcoming.
• Collaborate with kitchen staff to deliver orders quickly.

Skills

Customer-facing experience

People skills

Energy and enthusiasm

Team spirit

Flexibility

Job description

Join the GBK Front of House Team!

Do you have a passion for people and a love for deliveringoutstanding customer service? Gourmet Burger Kitchen (GBK) is searching forenthusiastic Front of House team members to join our vibrant crew. If you’reready to bring your energy and hospitality skills to help create memorabledining experiences, this is the perfect role for you!

What You’ll Be Doing:

• WarmWelcomes: Greet every guest with a smile, making them feel valued andexcited to dine at GBK.
• SeamlessService: Take orders, serve food, and ensure that each guest enjoystheir meal in a friendly, efficient manner.
• MenuMastery: Know our menu inside out, helping guests choose the perfectburger and sides to match their tastes.
• Attentionto Detail: Keep the dining area clean, tidy, and welcoming, ensuringthat every table is ready for the next guest.
• Teamwork:Collaborate with the kitchen staff to deliver orders quickly andefficiently, ensuring our guests always receive the best service.

What You Bring:

• Experience:Previous experience in a customer-facing role is a plus, but a greatattitude is essential.
• PeopleSkills: You’re friendly, approachable, and enjoy making people’s daybetter.
• Energy& Enthusiasm: You thrive in a busy environment and love the hustleand bustle of a lively restaurant.
• TeamSpirit: You’re a team player who works well with others andunderstands the importance of collaboration.
• Flexibility:You’re adaptable and ready to step in wherever needed to keep thingsrunning smoothly.

What’s in It for You:

We’re not just offering a job; we’re offering a career full of excitementand growth:

• Feast on 50% Offyourtotal bill for you and 5 friends across all our brands—because great foodshould be shared!
• Unlock ExclusiveDiscountson thousands of online and high-street retailers, plusrestaurants, through our BRG Spark App.
• Stock up onFavourites:Enjoy 20% off at Carluccio’s retail gift shop & deli.
• Get Paid When You NeedItwith Wage Stream, offering access to advanced pay.
• Refer Friends andEarnwith our bonus scheme.
• Skyrocket YourCareer:Excellent opportunities for career development across ourdiverse brand portfolio.
• Work Your Way:Enjoyflexible working opportunities that suit your lifestyle.

Ready to Join the GBK Family?

If you’re passionateabout delivering top-notch service and creating unforgettable diningexperiences, we want to hear from you!

Boparan Restaurant Group (BRG) is a growing hospitality group committed to our goal of Striving to become the Best Restaurant Group in everything we do. We’re obsessed with building credibility, going above and beyond, and delivering a memorable customer experience and an amazing working environment.

At BRG, we live by our core values:

• Honest – Acting with integrity in everything we do.
• Hardworking – Giving our best, every day.
• Hungry – Always striving for growth and excellence.
• Heart – Caring deeply about our people, our guests, and our communities.