Front of House Team Member

Boparan Restaurant Group; Norwich; On-site; GBP 12,000 - 18,000; Full time

Benefits offered by this job

50% off total bill

BRG Spark App discounts

20% off Carluccio’s

Advanced pay with Wage Stream

Refer a friend bonus

Career development

Flexible working

Job summary

Gourmet Burger Kitchen (GBK) in Norwich is seeking Front of House team members to deliver outstanding hospitality and create memorable dining experiences. If you love fast-paced service and helping guests feel welcome, this is the role for you.

No formal experience required; a great attitude and teamwork are valued. We offer flexible hours, staff discounts, and opportunities to grow within BRG's dynamic brand portfolio across the region.

Qualifications

• Experience in a customer-facing role is a plus, but a great attitude is essential.

Responsibilities

• Greet guests warmly and provide friendly service.
• Take orders, serve food, and ensure guests enjoy their meal.

Skills

Customer service

Teamwork

Communication

Fast-paced

Job description

Join the GBK Front of House Team!

Do you have a passion for people and a love for delivering outstanding customer service? Gourmet Burger Kitchen (GBK) is searching for enthusiastic Front of House team members to join our vibrant crew. If you’re ready to bring your energy and hospitality skills to help create memorable dining experiences, this is the perfect role for you!

What You’ll Be Doing

• Warm Welcomes: Greet every guest with a smile, making them feel valued and excited to dine at GBK.
• Seamless Service: Take orders, serve food, and ensure that each guest enjoys their meal in a friendly, efficient manner.
• Menu Mastery: Know our menu inside out, helping guests choose the perfect burger and sides to match their tastes.
• Attention to Detail: Keep the dining area clean, tidy, and welcoming, ensuring that every table is ready for the next guest.
• Teamwork: Collaborate with the kitchen staff to deliver orders quickly and efficiently, ensuring our guests always receive the best service.

What You Bring

• Experience: Previous experience in a customer-facing role is a plus, but a great attitude is essential.
• People Skills: You’re friendly, approachable, and enjoy making people’s day better.
• Energy & Enthusiasm: You thrive in a busy environment and love the hustle and bustle of a lively restaurant.
• Team Spirit: You’re a team player who works well with others and understands the importance of collaboration.
• Flexibility: You’re adaptable and ready to step in wherever needed to keep things running smoothly.

What’s in It for You:

We’re not just offering a job; we’re offering a career full of excitement and growth:

• Feast on 50% Off your total bill for you and 5 friends across all our brands—because great food should be shared!
• Unlock Exclusive Discounts on thousands of online and high-street retailers, plus restaurants, through our BRG Spark App.
• Stock up on Favourites: Enjoy 20% off at Carluccio’s retail gift shop & deli.
• Get Paid When You Need It with Wage Stream, offering access to advanced pay.
• Refer Friends and Earn with our bonus scheme.
• Skyrocket Your Career: Excellent opportunities for career development across our diverse brand portfolio.
• Work Your Way: Enjoy flexible working opportunities that suit your lifestyle.

Boparan Restaurant Group (BRG)

Boparan Restaurant Group (BRG) is a growing hospitality group committed to our goal of Striving to become the Best Restaurant Group in everything we do. We’re obsessed with building credibility, going above and beyond, and delivering a memorable customer experience and an amazing working environment.

At BRG, We Live By Our Core Values

• Honest – Acting with integrity in everything we do.
• Hardworking – Giving our best, every day.
• Hungry – Always striving for growth and excellence.
• Heart – Caring deeply about our people, our guests, and our communities.

Gourmet Burger Kitchen (GBK) at Norwich is a popular destination for burger lovers, offering a variety of handcrafted gourmet burgers made with high-quality ingredients.

Skills

• Fast-Paced Experience
• Customer Service
• Teamwork
• Communication Skills