FOH Supervisor

TN United Kingdom; Whitby; On-site; GBP 20,000 - 30,000; Full time

Job summary

An established industry player in hospitality is seeking a Front of House Supervisor to join their award-winning team. This role is perfect for individuals who thrive in a dynamic environment and have a passion for customer service. You will be the first smile guests see, ensuring their experience is warm and memorable. Collaborating closely with the Assistant Manager, you will guide and support the team, creating a lively atmosphere that guests and staff alike will love. If you're ready to make a difference in a vibrant pub setting, this opportunity is for you.

Benefits

Extra paid holiday for birthdays

50% off food at Inns

Paid breaks

Discounted stays at Inns

Employee Assistance Programme

Tips (Tronc)

1/3 off room bookings all year

£50 on same day bookings

Qualifications

• Passion for customer service and delivering exceptional experiences.
• Ability to lead and support a team in a fast-paced environment.

Responsibilities

• Welcome guests and ensure a warm and memorable experience.
• Oversee service and resolve challenges to ensure smooth operations.

Skills

Customer Service

Leadership

Problem Solving

Teamwork

Job description

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What makes the perfect pub? It’s great ales, delicious food, a welcoming atmosphere, and the warm welcome from a team that’s at the heart of everything we do.
The Inn Collection Group is a multi-award-winning pubs with rooms company, proudly located in some of the most outstanding destinations across the North of England and Wales. At ICG, we deliver exceptional hospitality by living and breathing our core values of respect, customer focused, warmth, and honesty, all with the goal of Making People Happy.

How we say thank you!

1. Celebrate your birthday with an extra paid holiday.
2. Build your future with support from our Lead-Inn development program.
3. Take the time you need to rest and recharge; Paid Breaks are on us.
4. Enjoy 50% off food at any of our Inns.
5. Relax with a stay at any of our Inns during January, February, and March for just £1.
6. Take advantage of the chance to explore our beautiful locations, with 1/3 off room bookings all year round.
7. Experience a spontaneous trip away with £50 on same day bookings.
8. It’s not just for you—your loved ones can enjoy 15% off bed and breakfast too!
9. 24/7 confidential support is always there when you need it with our Employee Assistance Programme.
10. Tronc (…that’s tips to me and you).
11. Contribute to a company that gives back through our Give-inn back scheme.
12. Join an award-winning team recognised as the Best Pub Employer at the Publican Awards.

Nestled in the picturesque village of Newton under Roseberry, The King’s Head Inn is a quintessential country pub, offering a welcoming atmosphere and a prime location in Captain Cook Country. With easy access to the stunning North York Moors National Park and the Cleveland Way, it’s the perfect spot to enjoy a vibrant, rewarding environment while surrounded by natural beauty.

You’ll Fit Right Inn

As a Front of House Supervisor, you are not just the first smile that welcomes guests but a vital part of ensuring their experience is warm and memorable from start to finish. Working closely with the Assistant Manager, you help guide and support the team, creating a positive and lively atmosphere for guests and staff alike.

From greeting guests and overseeing service to stepping in to resolve challenges and ensuring smooth operations, no two days are the same. Your enthusiasm, professionalism, and leadership make our Inn a place guests love to visit and where our team thrives.

If you thrive in a fast-paced environment, have a passion for customer service, and are committed to delivering exceptional experiences, we think you’ll fit right inn...

*Age-related pay rates apply for Under 21s.*