FOH Supervisor

The Inn Collection Group; Whitby; On-site; GBP 20,000 - 30,000; Full time

Job summary

An established industry player in hospitality seeks a Front of House Supervisor to create warm and memorable experiences for guests. This role involves leading a dynamic team, greeting guests, and ensuring smooth operations in a charming inn located in a beautiful coastal area. If you have a passion for customer service and thrive in a fast-paced environment, this is an exciting opportunity to join a multi-award-winning team that values respect, warmth, and honesty. Embrace the chance to contribute to a welcoming atmosphere where both guests and staff can thrive.

Benefits

Extra paid holiday for birthdays

Support from Lead-Inn development program

Paid breaks

50% off food at any Inns

Stay for £1 during January to March

1/3 off room bookings all year

£50 on same day bookings

15% off bed and breakfast for loved ones

24/7 confidential support

Tronc (tips)

Qualifications

• Experience in a fast-paced hospitality environment.
• Strong customer service and leadership skills.

Responsibilities

• Welcome guests and oversee service to ensure a memorable experience.
• Support the team and resolve challenges during service.

Skills

Customer Service

Leadership

Problem Solving

Communication

Job description

What makes the perfect pub? It’s great ales, delicious food, a welcoming atmosphere, and the warm welcome from a team that’s at the heart of everything we do.
The Inn Collection Group is a multi-award-winning pubs with rooms company, proudly located in some of the most outstanding destinations across the North of England and Wales. At ICG, we deliver exceptional hospitality by living and breathing our core values of respect, customer focused, warmth, and honesty, all with the goal of Making People Happy.

How we say thank you!

1. Celebrate your birthday with an extra paid holiday.
2. Build your future with support from our Lead-Inn development program.
3. Take the time you need to rest and recharge; Paid Breaks are on us.
4. Enjoy 50% off food at any of our Inns.
5. Relax with a stay at any of our Inns during January, February, and March for just £1.
6. Take advantage of the chance to explore our beautiful locations, with 1/3 off room bookings all year round.
7. Experience a spontaneous trip away with £50 on same day bookings.
8. It’s not just for you—your loved ones can enjoy 15% off bed and breakfast too!
9. 24/7 confidential support is always there when you need it with our Employee Assistance Programme.
10. Tronc (…that’s tips to me and you).
11. Contribute to a company that gives back through our Give-inn back scheme.
12. Join an award-winning team recognised as the Best Pub Employer at the Publican Awards.

Situated where the North York Moors meet the coastline of one of England’s most sought-after seaside destinations, The Stables at Whitby is a charming inn housed in a former 17th-century farmhouse. With its unique courtyard of stables-turned-rooms, it offers stunning views across the tranquil countryside, leading to the moors beyond.
You’ll Fit Right Inn

As a Front of House Supervisor, you are not just the first smile that welcomes guests but a vital part of ensuring their experience is warm and memorable from start to finish. Working closely with the Assistant Manager, you help guide and support the team, creating a positive and lively atmosphere for guests and staff alike.

From greeting guests and overseeing service to stepping in to resolve challenges and ensuring smooth operations, no two days are the same. Your enthusiasm, professionalism, and leadership make our Inn a place guests love to visit and where our team thrives.

If you thrive in a fast-paced environment, have a passion for customer service, and are committed to delivering exceptional experiences, we think you’ll fit right inn...

This role allowed Megan to explore a new location. Watch Megan's video to learn more about our front-of-house roles: here.

*Age-related pay rates apply for Under 21s.*