FOH Supervisor

Inn Collection Group; Seahouses; On-site; GBP 23,000 - 29,000; Full time

Benefits offered by this job

Extra paid holiday for your birthday

Lead-Inn development program

Paid breaks

50% off food at inns

£1 stay during Jan–Mar

1/3 off room bookings

£50 on same day bookings

15% off bed and breakfast for loved-1s

Employee Assistance Programme

Give-inn back scheme

Award-winning team recognition

Job summary

Inn Collection Group's Bamburgh Castle Inn in Seahouses seeks a Front of House Supervisor to welcome guests and help guide the team. You’ll work with the Assistant Manager to create a warm, lively atmosphere while leading service and resolving issues.

This fast-paced role rewards strong customer service, leadership, and a passion for hospitality, with ongoing development and a supportive team across our award-winning pubs with rooms.

Qualifications

• Front of House Supervisor role requiring leadership and customer service focus.
• Ability to work in a fast-paced hospitality environment and guide a team.

Responsibilities

• Greet guests and oversee service to ensure a warm, memorable experience.
• Support the Assistant Manager and lead the team to smooth operations.
• Resolve challenges promptly to maintain guest satisfaction.

Job description

What makes the perfect pub? It’s great ales, delicious food, a welcoming atmosphere, and the warm welcome from a team that’s at the heart of everything we do.

The Inn Collection Group is a multi-award-winning pubs with rooms company, proudly located in some of the most outstanding destinations across the North of England and Wales. At ICG, we deliver exceptional hospitality by living and breathing our core values of respect, customer focused, warmth, , and honesty, all with the goal of Making People Happy.

How we say thank you!

• Celebrate your birthday with an extra paid holiday.
• Build your future with support from our Lead-Inn development program.
• Take the time you need to rest and recharge; Paid Breaks are on us.
• Enjoy 50% off food at any of our Inns
• Relax with a stay at any of our Inns during January, February, and March for just £1.
• Take advantage of the chance to explore our beautiful locations, with 1/3 off room bookings all year round.
• Experience a spontaneous trip away with £50 on same day bookings
• It’s not just for you—your loved ones can enjoy 15% off bed and breakfast too!
• 24/7 confidential support is always there when you need it with our Employee Assistance Programme
• Tronc (…that’s tips to me and you)
• Contribute to a company that gives back through our Give-inn back scheme
• Join an award-winning team recognised as the Best Pub Employer at the Publican Awards.

When it comes to top seaside locations, the award‑winning Bamburgh Castle Inn in Northumberland is hard to beat. Situated overlooking the harbour in the charming fishing village of Seahouses, it offers stunning views and an unbeatable coastal setting. With plenty to explore, including boat trips to the Farne Islands, scenic beach walks, and more, it’s the perfect base to immerse yourself in the beauty of the area.

You’ll Fit Right Inn

As a Front of House Supervisor, you are not just the first smile that welcomes guests but a vital part of ensuring their experience is warm and memorable from start to finish. Working closely with the Assistant Manager, you help guide and support the team, creating a positive and lively atmosphere for guests and staff alike.

From greeting guests and overseeing service to stepping in to resolve challenges and ensuring smooth operations, no two days are the same. Your enthusiasm, professionalism, and leadership make our Inn a place guests love to visit and where our team thrives.

If you thrive in a fast‑paced environment have a passion for customer service are committed to delivering exceptional experiences we think you’ll fit right inn...

This role allowed Megan to explore a new location. Watch Megan's video to learn more about our front‑of‑house roles https://careers.inncollectiongroup.com/join-inn

*Age-related pay rates apply for Under 21s.*