FOH Supervisor

Mosaic Pub & Dining; Royal Borough of Greenwich; On-site; GBP 28,000 - 34,000; Full time

Benefits offered by this job

50% off food

20% off drinks

Job summary

The Oystercatcher, part of Mosaic Pub & Dining, is seeking a Front of House supervisor to lead daily operations on-site at Greenwich. You will guide and support our team to deliver outstanding service and a safe, welcoming environment for guests.

Responsibilities include running shifts, resolving issues quickly, and upholding health and safety standards while maintaining high guest satisfaction through excellent table service and a positive team culture.

Qualifications

• Supervisory or team leadership experience in hospitality.
• Strong organizational skills and ability to multitask under pressure.
• Table service experience and a passion for guest experience.
• Excellent problem-solving and attention to detail.
• Knowledge of health and safety regulations and compliance.
• Positive attitude to motivate and inspire a team.

Responsibilities

• Oversee day-to-day operations and ensure tasks meet high standards.
• Support and guide team members during shifts to foster collaboration.
• Run individual shifts to ensure seamless service and efficiency.
• Ensure guests have outstanding experiences and resolve issues promptly.
• Monitor and enforce health and safety compliance for staff and guests.
• Uphold company standards and policies to maintain excellence.

Skills

Front of House supervision

Team leadership

Hospitality service

Communication

Health & safety

Tools

POS systems

Job description

This stunning bar and restaurant is centrally located along the Thames in London’s exciting Greenwich. Set over two floors with a large outdoor space, the gorgeous venue features stylish interiors, an impressive frontage and remarkable river views. Complimented by a light and airy interior, The Oystercatcher offers an open-concept, all-inclusive space.

As a Front of House supervisor, you play a key role in the smooth and successful operation of our business. You will lead by example, ensuring daily tasks are completed efficiently while maintaining a positive and safe environment for both staff and guests. This position requires a hands‑on approach, excellent communication skills, and the ability to inspire and support team members during shifts.

Key Responsibilities:

• Oversee the day‑to‑day operations, ensuring all tasks are completed to the highest standard.
• Support and guide team members during shifts, fostering collaboration and a positive work environment.
• Take charge of running individual shifts, ensuring seamless service and operational efficiency.
• Ensure every guest has an outstanding experience, resolving issues promptly and professionally.
• Monitor and enforce compliance with health and safety regulations, maintaining a safe environment for staff and guests.
• Uphold company standards and policies while contributing to a culture of excellence and accountability.

What We’re Looking For:

• Previous food service experience in a supervisory or team leadership role, preferably in hospitality.
• Strong organizational skills with the ability to multitask and prioritize under pressure.
• A passion for delivering exceptional customer experiences. Table service experience would be required.
• Excellent problem‑solving abilities and attention to detail.
• Knowledge of health and safety regulations and a commitment to ensuring compliance.
• A positive attitude, with the ability to motivate and inspire a team.

What We Offer:

• A supportive and inclusive work environment.
• Opportunities for personal and professional growth.
• 50% off food, 20% off drinks at all Mosaic Pub and Dining Venues.

Compensation: Competitive salary