FOH Supervisor

Mosaic-Pub-; Royal Borough of Greenwich; On-site; GBP 29,000 - 36,000; Full time

Benefits offered by this job

Supportive work environment

Personal and professional growth

Discounts: 50% food, 20% drinks

Job summary

Mosaic Pub & Dining in Greenwich is seeking a Front of House supervisor to lead daily operations and deliver exceptional guest experiences on our Thames-side bar and restaurant.

You will manage shifts, support staff, ensure service standards, and uphold health and safety while contributing to a positive team atmosphere and culture.

Qualifications

• Experience in a supervisory or team leadership role in hospitality.
• Strong organizational skills with multitasking under pressure.
• Table service experience is required.
• Excellent problem-solving and attention to detail.
• Knowledge of health and safety regulations.
• Positive attitude with ability to motivate a team.

Responsibilities

• Oversee day-to-day operations to high standards.
• Guide and support team during shifts.
• Run individual shifts for seamless service.
• Ensure guests have outstanding experiences and handle issues promptly.
• Monitor compliance with health and safety regulations.
• Uphold company standards and culture of excellence.

Skills

Team leadership

Communication skills

Health & safety knowledge

Multitasking

Guest service

Job description

This stunning bar and restaurant is centrally located along the Thames in London’s exciting Greenwich. Set over two floors with a large outdoor space, the gorgeous venue features stylish interiors, an impressive frontage and remarkable river views. Complimented by a light and airy interior, The Oystercatcher offers an open-concept, all-inclusive space.

As a Front of House supervisor, you play a key role in the smooth and successful operation of our business. You will lead by example, ensuring daily tasks are completed efficiently while maintaining a positive and safe environment for both staff and guests. This position requires a hands‑on approach, excellent communication skills, and the ability to inspire and support team members during shifts.

Key Responsibilities:

• Oversee the day‑to‑day operations, ensuring all tasks are completed to the highest standard.
• Support and guide team members during shifts, fostering collaboration and a positive work environment.
• Take charge of running individual shifts, ensuring seamless service and operational efficiency.
• Ensure every guest has an outstanding experience, resolving issues promptly and professionally.
• Monitor and enforce compliance with health and safety regulations, maintaining a safe environment for staff and guests.
• Uphold company standards and policies while contributing to a culture of excellence and accountability.

What We’re Looking For:

• Previous food service experience in a supervisory or team leadership role, preferably in hospitality.
• Strong organizational skills with the ability to multitask and prioritize under pressure.
• A passion for delivering exceptional customer experiences. Table service experience would be required.
• Excellent problem‑solving abilities and attention to detail.
• Knowledge of health and safety regulations and a commitment to ensuring compliance.
• A positive attitude, with the ability to motivate and inspire a team.

What We Offer:

• A supportive and inclusive work environment.
• Opportunities for personal and professional growth.
• 50% off food, 20% off drinks at all Mosaic Pub and Dining Venues.

Compensation: Competitive salary